Assistant Manager, Water (Charlton MA)

WhiteWater, Inc.•Charlton, MA

About The Position

The Assistant Manager, Water supports the delivery of water operations and maintenance services by assisting with day-to-day coordination, oversight, and supervision of field activities across assigned client sites. Working with Field and Operations Management, the role assists with planning, scheduling, documentation, and reporting to support safe, reliable, and compliant system performance. It also provides supervisory support to field personnel as needed to ensure continuity of operations and service delivery. The position supports water operations at treatment facilities, pump stations, and collection and distribution systems. It coordinates staffing and daily work, monitors performance and compliance, maintains operational and compliance records, tracks purchasing and maintenance activity, and collaborates with internal teams and third-party providers. The role also contributes to process improvements, client reporting, financial documentation, and regulatory submissions.

Requirements

Associate's or bachelor's degree in water technology, environmental science, regulatory compliance, or a related scientific field preferred, with at least 2 years of related supervisory experience in water operations and maintenance, field service coordination, or compliance support in a regulated environment; alternatively, a combination of general and technical education with at least 4 years of related experience.
Experience should include work planning and scheduling, operational documentation and reporting, and oversight or coordination of field personnel.
Hold a Massachusetts Water Distribution (D1) and/or Treatment (T1) License issued by MassDEP, or be able to obtain required licensure within six months; company assistance is available.
Communicate effectively with clients, field personnel, and management, with strong interpersonal, organizational, and professional communication skills.
Advanced proficiency with Microsoft Office and related business software, including Excel, Word, Outlook, and Teams or similar collaboration tools.
Ability to lead, prioritize, and coordinate multiple operational tasks and workstreams while supporting field staff and management in a fast-paced, regulated environment.
Demonstrated leadership skills, sound judgment, and ability to manage multiple priorities concurrently.
OSHA-10 Certification, with company support available if not current.
Valid U.S. driver's license and ability to travel to job sites.
Successful drug screen, background check, and motor vehicle record review per federal and state requirements.

Nice To Haves

Lean Six Sigma Yellow or Green Belt certification.
Associate's or bachelor's degree in water technology, environmental science, regulatory compliance, or a related scientific field.

Responsibilities

Uphold and support Company Safety Policies and the Company Code of Conduct.
Comply with applicable state and federal environmental and regulatory requirements governing water operations and maintenance, including those issued by OSHA, EPA, DEP, and other regulatory authorities.
Assist Account Manager(s) with planning, scheduling, and daily oversight of water operations at treatment facilities, pump stations, and collection and distribution systems.
Coordinate staffing and daily work for operators, maintenance personnel, and contractors to maintain reliable service, meet permit requirements, and fulfill client commitments.
Monitor operational performance against permit requirements, internal procedures, performance standards, and regulatory obligations.
Identify and communicate operational risks, performance issues, regulatory concerns, and maintenance constraints; assist with corrective actions and process improvements.
Prepare, review, and maintain operational and compliance records, including maintenance records, SOPs, equipment manuals, vendor submittals, operating logs, inspection and incident reports, and monthly operating reports.
Process and track purchase orders, service requests, maintenance work orders, overhead allocations, and contracts or agreements in accordance with supervisory approvals.
Assist with collecting and reviewing data on system performance, chemical usage, downtime, maintenance, and operating costs.
Coordinate with operations, maintenance, engineering, and third-party providers to support system startups, shutdowns, repairs, and minor capital improvements.
Apply Lean and continuous improvement principles to improve safety, efficiency, reliability, and cost control.
Assist with client reports, financial documentation, and regulatory submittals as assigned.
Perform additional operational and supervisory support responsibilities as directed by management.
Provide supervisory assistance to field personnel in the Account Manager's absence.