Assistant Manager, Trust & Investment Services
About The Position
The Assistant Manager, Trust & Investment Services supervises the day-to-day operation of the Trust & Investment Services team and assists the Manager in developing and managing relationships that support Members’ investment needs and the organization’s goals. The role maintains compliance with government regulations, internal policies and procedures, audit standards, and Standard Operating Procedures, and keeps team members informed of applicable requirements. The Assistant Manager builds and maintains relationships with product partners and CBSI (broker/dealer) managers and associates, and supports the Credit Union’s presence with those partners. The position provides strategic input to the annual business plan, assists with budget monitoring, conducts annual CBSI compliance audits of licensed team members, and maintains current investment-product knowledge and required professional licenses through continuing education. The role serves Members through correspondence, in-person and telephone assistance, handles complex and non-routine inquiries, supports escalated Member situations, and oversees compliance with FINRA requirements. It also plans business development activities, monitors financial-market trends, and communicates market knowledge to the team. Direct supervisory duties include team selection, training, performance appraisal, work allocation, and scheduling. The Assistant Manager may act for the Manager in their absence and performs other assigned duties.
Requirements
- High school diploma or GED.
- Bachelor’s degree in a related field or equivalent years of experience.
- 3–5 years of prior functional experience.
- 1–3 years of prior management experience, such as a management or lead role.
- FINRA Series 7 and Series 66 licenses.
- California Department of Insurance Life and Health licenses.
- Excellent Member service skills and knowledge and understanding of sales.
- In-depth knowledge of investment products, including stocks, bonds, mutual funds, variable and fixed annuities, IRAs, 403(b), 457 deferred compensation, and life insurance.
Responsibilities
- Supervise the day-to-day operation of the Trust & Investment Services team.
- Assist the Manager in developing and managing relationships to meet Members’ investment needs and achieve established goals and objectives.
- Comply with government regulations, internal policies and procedures, audit standards, and Standard Operating Procedures, and keep team members informed of applicable requirements.
- Build and maintain relationships with product partners and CBSI managers and associates, including meeting with product partners and CBSI staff.
- Provide strategic input to the annual business plan and assist the Investment Services Manager with monitoring the budget.
- Conduct annual CBSI compliance audits of licensed team members.
- Maintain knowledge of investment products and keep required licenses current through continuing education.
- Respond to Members by written correspondence and assist Members in person and over the phone.
- Oversee compliance with FINRA requirements and handle complex and non-routine inquiries from branches, departments, and Members.
- Assist with escalated Member situations and provide problem-resolution support to the team.
- Plan and coordinate business development activities to meet organizational goals and objectives for Investment Services.
- Monitor financial-market trends and communicate market knowledge to the team.
- Supervise team members, including selection, training, performance appraisal, work allocation, and scheduling.
- Help establish, communicate, and achieve Credit Union goals and standards, ensuring they are understood by department team members.
- Identify opportunities to streamline department and Credit Union operations.
- Act in the capacity of the Manager when the Manager is absent, as needed.
- Complete regulatory compliance and assigned training requirements, including applicable BSA training.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
