Assistant Manager, Trust & Investment Services

SchoolsFirst Federal Credit Union•Santa Ana, CA

About The Position

The Assistant Manager, Trust & Investment Services supervises the team’s day-to-day operations and assists the Investment Services Manager with developing and managing relationships that support Members’ investment needs and organizational goals. The role builds and maintains relationships with product partners and CBSI (broker/dealer) staff, and helps sustain SchoolsFirst FCU’s presence with those partners. It contributes strategic input to the annual business plan and assists with budget monitoring. The Assistant Manager maintains knowledge of investment products and applicable procedures, oversees compliance with FINRA requirements, conducts annual CBSI compliance audits of licensed team members, and maintains required FINRA and California Department of Insurance licenses through continuing education. The role assists Members in person, by phone, and through written correspondence; responds to comments and suggestions; handles complex or non-routine inquiries; and supports escalated Member situations and problem resolution. The position plans and coordinates business development activities, monitors financial market trends, and communicates market knowledge to the team. It directly supervises team members, including selection, training, performance appraisal, work allocation, and scheduling. The Assistant Manager helps establish and communicate organizational goals and standards, identifies opportunities to streamline operations, may act as Manager when the Manager is absent, and performs other assigned duties. The role must comply with applicable regulatory, internal, audit, Standard Operating Procedure, and training requirements, including relevant BSA requirements.

Requirements

High school diploma or GED required.
Bachelor’s degree in a related field or equivalent years of experience required.
3–5 years of prior functional experience required.
1–3 years of prior management experience, such as a management or lead role, required.
FINRA Series 7 and Series 66 required.
California Department of Insurance Life & Health Licenses required.
Excellent Member service skills and knowledge and understanding of sales.
In-depth knowledge of investment products, including stocks, bonds, mutual funds, variable and fixed annuities, IRAs, 403(b), 457 deferred compensation, and life insurance.

Responsibilities

Supervise the day-to-day operation of the Trust & Investment Services team.
Assist the Manager with developing and managing relationships to meet Members’ investment needs and achieve established goals and objectives.
Build and maintain relationships with product partners and CBSI managers and associates at all levels, including through meetings.
Help maintain SchoolsFirst FCU’s presence and recognition with product partners and CBSI.
Provide strategic input to the annual business plan and assist the Investment Services Manager with budget monitoring.
Conduct annual CBSI compliance audits of licensed team members.
Maintain thorough knowledge of investment products, including IRA and retirement products, life insurance and annuities, managed money, mutual funds, and other investments and products.
Maintain required FINRA and California Department of Insurance licenses by completing appropriate continuing education.
Reply to Members through written correspondence, respond to Member comments or suggestions, and assist Members in person and over the phone.
Oversee compliance with FINRA requirements and handle complex and non-routine inquiries from branches, departments, and Members.
Assist with escalated Member situations and provide problem-resolution support to the team.
Plan and coordinate business development activities related to Investment Services goals and objectives.
Monitor financial market trends and communicate market knowledge to the team.
Directly supervise team members, including selection, training, performance appraisal, work allocation, and scheduling.
Help establish, communicate, and achieve Credit Union goals and standards, ensuring department team members understand them.
Identify opportunities to streamline department and Credit Union operations.
Remain current on Standard Operating Procedures and apprise team members of them, while complying with government regulations, internal policies and procedures, and audit standards.
May act in the Manager’s capacity in the Manager’s absence.
Comply with regulatory compliance and assigned training requirements, including applicable BSA regulations.
Perform other duties as assigned.