Assistant Manager: Transportation (Non CDL) - Hourly

Vail Resorts • Truckee, CA

66d • Onsite

About The Position

The Assistant Manager, Transportation supports the daily operation of resort transportation services, ensuring safe, efficient, and reliable mobility for guests, employees, and resort partners. This role assists with leading transportation teams, coordinating fleet operations, maintaining service standards, and driving continuous improvement in safety, guest experience, and operational performance. The Assistant Manager serves as a frontline leader, providing coaching, direction, and support to drivers and dispatch personnel while partnering with department leadership to achieve transportation objectives and ensure seamless resort operations.

Requirements

• Valid Class B Commercial Driver License (CDL) with Passenger Endorsement. (Preferred, not required)
• Demonstrated experience safely operating passenger vehicles in snow, ice, and winter driving conditions.
• Proven ability to navigate challenging weather and road conditions while maintaining a strong focus on safety.
• Clean driving record with a demonstrated commitment to safe driving practices.
• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Minimum 2 years of supervisory or leadership experience in transportation, hospitality, logistics, operations, or a related field.
• Strong communication, problem-solving, and organizational skills.
• Experience leading teams in a fast-paced, customer-focused environment.
• Proficiency with Microsoft Office and transportation or dispatch software systems.
• Valid driver's license with an acceptable driving record.
• Ability to work flexible schedules, including weekends, holidays, evenings, and emergency response situations.

Nice To Haves

• Experience in resort, hospitality, municipal, public transit, or transportation operations.
• Knowledge of fleet management and dispatch systems.
• Familiarity with DOT regulations and transportation safety standards.
• Experience managing union and/or seasonal workforces.
• Passion for the outdoor recreation and mountain resort industry.

Responsibilities

• Assist with recruiting, hiring, onboarding, training, and developing transportation team members.
• Provide daily leadership, coaching, and performance feedback to drivers, dispatchers, and support staff.
• Foster a positive culture focused on safety, accountability, teamwork, and exceptional guest service.
• Lead daily operational briefings and communicate service updates, expectations, and departmental priorities.
• Support employee engagement initiatives and recognize team achievements.
• Coordinate daily transportation schedules, routes, staffing plans, and service levels to meet operational demands.
• Monitor transportation services and proactively address service interruptions, delays, and guest concerns.
• Assist in managing fleet deployment to maximize efficiency and resource utilization.
• Partner with dispatch and resort operations teams to support special events, peak periods, and emergency transportation needs.
• Ensure transportation services operate in accordance with company policies and regulatory requirements.
• Promote a strong safety culture and ensure all transportation operations comply with applicable federal, state, and company regulations.
• Conduct regular vehicle inspections, safety audits, and operational reviews.
• Investigate incidents, accidents, and service disruptions while implementing corrective actions as necessary.
• Ensure team members maintain required certifications, licenses, and training records.
• Monitor weather and road conditions and adjust operations as needed to maintain guest and employee safety.
• Assist in overseeing the maintenance, cleanliness, and readiness of transportation vehicles.
• Coordinate preventative maintenance schedules with fleet maintenance teams.
• Monitor vehicle utilization and report maintenance concerns, damage, or operational issues.
• Ensure operational equipment and transportation facilities are clean, organized, and properly maintained.
• Deliver exceptional guest service by ensuring transportation services are punctual, professional, and guest-focused.
• Respond to guest feedback and resolve concerns in a timely and professional manner.
• Support resort-wide initiatives designed to enhance the overall guest experience.
• Serve as a department representative and point of contact during operational events and high-volume periods.
• Assist with payroll review, scheduling, attendance tracking, and labor management.
• Maintain accurate operational records, reports, and compliance documentation.
• Analyze operational metrics and identify opportunities for service improvements and cost efficiencies.
• Support budget management and departmental planning initiatives.
• Perform other duties as assigned.

Benefits

• Free passes for employees
• Employee discounted lift tickets for friends and family
• Free ski lessons
• 40% retail discounts
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED