Assistant Manager, Street Operations

Metropolitan Council•Minneapolis, MN

2d•Hybrid

About The Position

The Assistant Manager of Street Operations is responsible for supervising the daily activities and overall performance of District Supervisors within District Street ensuring timely and safe delivery of bus transit services within the region. This posting will be used to create an eligible list for eight (8) months.

Requirements

Any of the following combinations of progressive, responsible experience in transit, transportation, public safety, or closely related field and completed education in Business Administration or closely related field with one (1) year of verifiable lead/supervisory experience:
High school diploma/GED and eight (8) years of experience with one (1) year of verifiable lead/supervisory experience
Associate's degree and six (6) years of experience with one (1) year of verifiable lead/supervisory experience
Bachelor's degree and four (4) years of experience with one (1) year of verifiable lead/supervisory experience
Valid driver's license and acceptable driving record

Nice To Haves

Experience speaking in front of the public or presenting information to large groups of people
Experience partnering and negotiating with internal departments or outside agencies to plan long term projects, events, and/or service changes, and disruptions
Experience as a lead/supervisor of union employee work groups and knowledge of union contract administration
Experience with management practices, principles of supervision, and/or performance management (coaching, counseling, staff development, performance improvement, and discipline)
Experience presenting to a high-level audience; small and large groups
Experience working with Suburban Transit Authorities (STA's)
Excellent problem analysis and resolution skills
Willingness to continue to grow, learn, and excel in a leadership/management role with the Metro Transit operations
Experience fostering equity, diversity, and inclusion competency and understanding

Responsibilities

Provide daily direction and counsel to District Supervisors; assign tasks and projects
Participate in establishing rules, standards, guidelines, and policies governing quality and quantity of work
Recruit, select, develop, counsel, discipline, and evaluate performance of employees
Monitor District Supervisors use of daily supervisor log (DSL), operating condition reports (OCR), Transit Master reports, and manage on time performance
Meet and negotiate with outside agencies as well as Metro Transit departments to plan long term projects, events, and service disruptions
Assist in organizing high profile special events, including the Minnesota State Fair, parades, etc.
Assist in organizing and operational planning support for present and future Bus Rapid Transit lines
Provide oversight of detour and passenger service information notices
Analyze, assign, monitor resolution of, and respond to customer service complaints
Partner with internal departments, Service Development, and Engineering & Facilities to develop and implement service changes, sector studies, and transit center designs
Coordinate scheduling of District Supervisors to maintain appropriate levels of coverage for bus transit services and substitutes for District Supervisors as needed
Represent the Street Operations department at service committee meetings and external public meetings
Accept both internal and external requests for service
Evaluate and create work orders for unscheduled bus service
Assist in planning department goals and objectives
Write routine reports, read and comment on engineering plans, and maintain proper correspondence
Act on behalf of the manager in their absence
Maintain and update Equipment inventory (Laptops, Radios, phones, Vans)
Work on other duties as assigned