Assistant Manager, Niagara Street

Canadian Tire Corporation•Welland, ON

1d•CA$45,200 - CA$54,200•Onsite

About The Position

The Assistant Manager role at Niagara Street involves leadership and operational responsibilities to ensure the store runs smoothly and efficiently. This includes motivating the team, developing recruiting strategies, maintaining visual and pricing standards, achieving shrink targets, and ensuring the proper execution of service programs. The role also focuses on customer experience, providing support to the commercial sales team, and resolving customer concerns. Additionally, the Assistant Manager is responsible for coaching and developing the store and management team, setting expectations, providing feedback, and conducting performance appraisals. The position requires working retail hours, including evenings, weekends, and holidays.

Requirements

Minimum of 4 years of experience in a retail environment
12-24 months in a leadership role
Fundamental computer skills an asset
Passion for automotive or automotive enthusiasts
Strong knowledge of automotive parts aftermarket industry
A good base of knowledge of automotive operating systems including point of sale

Nice To Haves

Possession of a valid driver's license is an asset
Automotive Training or Certification is an asset

Responsibilities

Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Provide mentorship to teams and influence continuous growth, exemplifying our leadership brand.
Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information.
Develop and lead recruiting and hiring strategy for store, maintain a complete team.
Demonstrate and follow up on execution of PartSource visual compliance standards, store maintenance and pricing standards.
Responsibility to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
Create and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.
Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles.
Executes and or delegates delivery of planograms, and merchandising directives.
Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies.
Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles.
An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.
Supports the commercial sales team by providing customer service support.
Ensures and leads execution of the customer experience, and provides resolution for all customer concerns.
Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support.
Create development plans and conduct annual appraisals for management team; to improve any performance gaps.
Complete and hold team accountable to complete required training within timeframes.