Full Time Assistant Manager - Storage Property
About The Position
The Assistant Manager, also known as a Client Happiness Hero & Master of Multitasking, is responsible for assisting customers with renting units in-person, via phone, and through other advertising/marketing opportunities. This role enhances sales through rentals, insurance, and moving supplies. The Assistant Manager provides excellent customer service by identifying storage needs and offering solutions, guiding new customers through rental processes, and resolving issues professionally and positively. Key responsibilities include maintaining the daily cleanliness and organization of the office, restrooms, grounds, and vacant units, keeping well-organized records, and performing minor maintenance tasks and regular property inspections. The role also involves shopping local competitors in-person and online, reporting gathered information to supervisors, and performing additional marketing functions. Daily administrative tasks include handling cash, balancing receipts, pursuing collections, posting payments, processing daily bank deposits, and completing auctions according to policy and laws. At participating locations, the Assistant Manager may also assist tenants with rental truck services.
Requirements
- High school diploma/GED required
- At least one year of experience in property management experience preferred
- For positions that involve driving, a valid driver’s license and reliable transportation are required
Nice To Haves
- Experience in sales or retail environment preferred
- Experience in fast-paced, customer service-related environment preferred
Responsibilities
- Assist customers with renting units in-person, via phone, and through other advertising/marketing opportunities; enhance sales through rentals, insurance and moving supplies
- Provide excellent customer service by identifying storage needs and offering solutions; guide new customers through rental processes
- Resolves issues professionally and positively
- Maintain daily cleanliness and organization of the office, restrooms, grounds, and vacant units; keep well-organized records and perform minor maintenance tasks and regular property inspections to ensure timely and consistent completion
- Shop local competitors in-person and online; report information gathered, including rates and specials, to supervisors and other departments; perform additional marketing functions as needed
- Monitors rates, specials, and revenue-related factors
- Perform required daily administrative tasks including handling cash, balancing receipts, pursuing collections, posting payments, processing daily bank deposits and completing auctions according to policy and laws
- If at a participating location, assist tenants with completing, processing and returning rentals through programs such as U-Haul, Penske, or company-owned rental truck services.
Benefits
- Performance-based bonuses and incentives
- Regular team recognition events and awards
- The occasional “unofficial” title change to “Tenant Relations Guru”, “Operations Overachiever” for Top Performers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
