Assistant Manager: Ski & Ride School - Hourly

Vail Resorts • Kirkwood, CA

6d • $27 - $32 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

The Expedition Kirkwood Assistant Manager leads a team of coaches, instructors, leads, support staff and coordinators to execute successful season long children's programs, specialty lessons, camps & clinics, and AIARE programs offered through Expedition Kirkwood. The Assistant Manager is responsible for overseeing the entirety of the Expedition Kirkwood programming. They are responsible for the operation and growth of the program by efficiently managing program and lesson logistics while supporting coaches, instructors, staff, and guests. The Assistant Manager also manages guest feedback, and works closely with the Senior Manager, SRS Manager, Adult & Kids Lesson Assistant Managers, Private Lesson Coordinator, and Training team to ensure instructors and staff are consistently inspiring fun and providing the best experience possible to our guests. They work to develop programming for our ever-changing customer base and expanding demand.

Requirements

• High school diploma or equivalent
• Must be 18 years of age or older
• Previous leadership experience required, 3+ years supervisory experience preferred
• Minimum PSIA or AASI Level 2 certification highly desired
• Experience instructing children and/or adults in skiing and/or snowboarding
• Highly organized and have the ability to remain calm and courteous under pressure
• Strong communication, motivational, organizational, and interpersonal skills
• Must demonstrate the ability to follow, train, and enforce specific departmental procedures
• Must be positive, energetic, and upbeat with the ability to handle a fast-paced work environment
• Contemporary ski or snowboard equipment and clothing a must
• Employment in this position is subject to a satisfactory background screening
• Must be available to work weekends and holidays throughout the winter season, and understand the dynamics of a seasonal business

Nice To Haves

• Minimum PSIA or AASI Level 2 certification highly desired

Responsibilities

• All staff scheduling, including monitoring of business levels within the programs and create/adjust instructor and support staff work schedules accordingly.
• Coordinate daily lesson logistics including assisting coordinators, if applicable, to build class lists, assign classes and manage inventory pools.
• Manage guest feedback from surveys, emails, phone calls and face-to-face interaction with parents and students. Guest feedback, including complaints, will be handled professionally and appropriately in a timely manner.
• Identify and make changes to the curriculum offered within the programs, and assist instructors and trainers through the Training Supervisor to create an experience that is appropriate for assigned program’s ages and ability levels.
• Identify areas where additional training or resources could improve the customer or employee experience both on- and off-snow.
• Hold staff accountable to policies and procedures as laid out in the Ski & Snowboard School Resources and the Kirkwood SRS Employee Handbook. This includes recognizing employees for positive behavior, and offering constructive advice/feedback on how to improve performance as well as taking disciplinary action when required. Escalate concerns in a timely manner.
• Assist the Ski & Snowboard School Senior Manager, Manager and Administrator with hiring and training.
• Manage labor costs to budget and make necessary adjustments based on changes in revenue and business levels.
• Work with department manager to oversee the Children’s Rental Facility; working with rental lead to manage labor based on demand and needs.
• Oversee on hill learning areas and open or close terrain as necessary to ensure safety and effectiveness. Communicate lift operations and grooming needs and requests as they arise.
• Work with Manager and Adult Supervisor to schedule and supervise staff and materials for daily setup and teardown procedures.
• Fill-in for other supervisors or coordinators as assigned by manager.
• Attend and participate in regular meetings of the leadership team, and disseminate the information gathered to their own team in a timely and efficient manner.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED