Assistant Manager, Revenue - Crayola Experience

Crayola Experience•Orlando, FL

21d•Onsite

About The Position

This role is responsible for managing part-time retail, admissions, and food/beverage employees at the Crayola Experience. Ensures the best guest experience at guest arrival and retail check out. Required to work evenings, weekends, and holidays.

Requirements

Three years of supervisory experience in visitor services, hospitality, or retail environment, previous experience managing cash/receipts function preferred.
Demonstrated ability to develop/research, implement, and measure appropriate guest service, admission, and programming procedures, policies, and systems.
Proven strong analytical capabilities
Strong interpersonal and communication skills. Must have a good command of the English language, both written and verbal.
Strong ability for independent and sound decision-making
Required to work weekends, evenings, and holidays
Proficiency with Microsoft Office required
Required to be a Crayola first responder

Nice To Haves

Associate or Bachelor’s degree preferred in business, communication, hospitality, or related field.

Responsibilities

Consistently meets all guest satisfaction measures; implements established policies to address guest satisfaction and is responsible for any decisions that respond to guest inquiries/comments.
Achieves monthly and seasonal revenue goals.
Manages retail, admissions, and food/beverage employees including responsibility for recruiting/hiring, onboarding, time & attendance management, performance management, and terminations.
Responsible for training, operating, and maintaining all admission/cash register systems. Identifies issues and future needs (POS, Convergence, credit card processing, etc.)
Collaborates with CE departments to ensure efficient staff coverage based on traffic flow.
Maintains general housekeeping & safety standards. Responsible for training and adherence to safety, first aid, and evacuation procedures.
Provide ongoing training to employees to ensure they understand how to respond to emergency and difficult situations.
Responsible for education and adherence to standard operating procedures and company policies and procedures.
Participate in the Manager on Duty rotation and assume overall management responsibility across all departments as “Manager on Duty”.
Support cross-training of personnel from other departments.

Benefits

Free Admission to Crayola Experience for Employees
Community Volunteerism Opportunities
Annual Bonus Potential for all Full-Time Employees
Company Matched 401k & Employee Value Sharing Plan
Comprehensive Healthcare Benefits for Eligible Employees
Education Assistance Program
Wellness Programs
Employee Resource Groups
Generous Product Discounts Onsite & Online
Company Sponsored Employee Events
Discounts on a wide variety of products and services – automotive, electronics, fitness, travel and entertainment