Assistant Manager Retail Arlington

Goodwill of Greater Washington•Arlington, VA

About The Position

The Assistant Manager Retail assists the store manager with the overall operation of the business unit and helps lead the store team. The role develops, coaches, and trains direct reports; supports exceptional service for customers, donors, associates, peers, other departments, and community partners; and helps with hiring recommendations and associate evaluations. The assistant manager also supports daily administrative and clerical functions, resolves customer concerns, and performs store personnel duties when needed. The position models, monitors, and enforces company policies and standards, oversees proper sales procedures, maintains the appearance of the store and premises, and helps enforce safety and security procedures. It has supervisory responsibility for associates, including Team Leads. The schedule must be flexible to meet the needs of a seven-day-per-week business.

Requirements

High school diploma or equivalent.
One to three years of previous management experience in retail or a similar service-oriented business or environment; military experience is also noted as an example.
Basic math and computer skills, including the ability to create and manipulate spreadsheets, understand computerized time and attendance, and use POS systems.
Ability to communicate effectively in English, verbally and in writing, in a clear manner.
Excellent customer service skills.
Willingness to work flexible days and hours to meet the needs of a seven-day-per-week business.
Personal vehicle to transport store receipts to the bank.

Nice To Haves

Associate’s degree or higher.
Fluency in a language other than English.

Responsibilities

Assist the store manager with the overall operation of the business unit.
Develop, coach, and train direct reports in the business unit.
Help create an atmosphere of ongoing exceptional customer service for internal and external customers.
Make recommendations regarding hiring and evaluating team associates.
Assist the store manager with daily administrative and clerical functions of store operations.
Provide exceptional customer service, including resolving customer concerns.
Perform the duties of store personnel when needed.
Model, monitor, and enforce company policies and standards.
Monitor sales transactions and ensure proper sales procedures are followed.
Maintain the general appearance of the store and premises according to agency standards.
Assist in enforcing store safety and security procedures and ensure safety procedures are followed on an ongoing basis; may act as safety captain in some stores.
Perform other duties as assigned.