Assistant Manager, Retail

Krispy Kreme•Destin, FL

15d

About The Position

The Assistant Manager, Retail partners with the General Manager to create an exceptional customer experience and support overall shop operations. The role helps foster teamwork, develop team members’ abilities, and meet or exceed shop goals. The long-term objective is to build skills toward becoming a General Manager at Krispy Kreme. The Assistant Manager helps lead customer-focused employees through coaching, measurement, and teamwork; supports recruiting, hiring, training, onboarding, and dispute resolution; and maintains knowledge of products and promotions. The role also supports shop accounting and reporting, cash handling, revenue deposits, inventory control, equipment readiness, sanitation, and customer service. The position involves working in a shop with fluctuating temperatures and noise levels, including a non-air-conditioned production area, and exposure to allergens such as nuts. Physical demands include exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects. Travel requirements are 0–10%.

Requirements

High school diploma or equivalent.
Five years of experience in a job involving the food service or retail industry.
At least two years of management experience.
Must be 18 years of age or older.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where team members are empowered to showcase their originality.
Must be authorized to work in the United States without sponsorship.
Travel requirement of 0–10%.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution for team members.
Maintain knowledge of products and current promotions.
Assist with in-shop accounting, including cash handling, corporate financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure equipment and resources are operational for team members, including production equipment, POS systems, retail equipment, drive-thru, and processing equipment.
Maintain a high level of shop sanitation and cleanliness.
Provide exceptional customer service and nurture a culture where people’s identities are welcomed and valued.
Support shop operations and help meet or exceed the goals established for the location.
Develop skills toward the long-term objective of becoming a General Manager.