Assistant Manager: Retail Operations

Vail Resorts•Ludlow, VT

19d•Onsite

About The Position

Service is the foundation of everything we stand for at Vail Resorts and our retail employees are no exception to this experience of a lifetime. Responsible for providing high end customer service and store support, our Retail Management staff are knowledgeable representatives of our brand and culture inside our retail stores ready to assist with any of our customers questions and provide premium product.

Requirements

High School Diploma or GED Equivalent
1-3 years of retail management experience
Ability to work in a fast-paced retail environment, multitask and manage multiple customers
Ability to work a flexible schedule including nights, holidays, and weekends
Must be able to communicate fluently in English
Minimum Age: At least 18 years of age

Nice To Haves

Business area training or education preferred
ski industry preferred

Responsibilities

Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager
Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable)
Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures
Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
Maintain up to date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition
Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
Other duties as assigned, including specialty areas like merchandising and rentals