Assistant Manager, Retail Operations
About The Position
The New York Islanders Hockey Club is seeking an Assistant Manager, Retail Operations. This role supports the Retail Store Manager with the daily operations, merchandising, and inventory of the team store. The position leads the team in keeping the store clean, stocked, and visually appealing, and handles store opening and closing in line with safety and security protocols. Responsibilities include weekly restocks, cycle counts, shipment processing, and online returns. The role also sets an example for staff on punctuality, accountability, and customer service. The ideal candidate is solution-oriented, detail-focused, and committed to giving fans and customers a great experience.
Requirements
- High school diploma or equivalent required
- 1–3 years of retail experience
- Experience with POS systems, inventory management, and cycle counts
- Knowledge of visual merchandising standards, including mannequin and floor displays
- Strong customer service skills and the ability to resolve issues calmly and quickly
- Ability to lead, motivate, and hold a team accountable under the direction of management
- Strong organizational skills and attention to detail, especially with inventory reports and stock levels
- Clear written and verbal communication skills for working with the Lead Supervisor, Store Manager, Inventory Management, and corporate partners
- Dependable and punctual, with the ability to follow opening, closing, and safety procedures responsibly
- Basic computer skills, including Microsoft Office or Google Workspace
- Able to stand for long periods, lift and move up to 50 lbs, and use ladders to restock and set displays
- Available to work a flexible schedule, including nights, weekends, holidays, and game days as needed
Nice To Haves
- some college coursework preferred
- some experience in a lead, key holder, or supervisory role preferred
Responsibilities
- Resolve customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or Director as needed
- Adheres to all retail policies and procedures including POS, Operations and Inventory Management
- Leads the team in daily maintenance of the store including restocking products, maintaining visual merchandising and cleaning
- Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily
- Under the guidance of the Retail Store Manager, it encourages employees to give 100% and always adhere to punctuality and role responsibilities
- Completes weekly manual restock and sends report to inventory management
- Completes weekly cycle counts
- Assists in processing weekly shipments
- Ensure all store supplies are stocked and communicate needs monthly
- Processes all online returns and defective products as needed
- Ensures all restock and destock of merchandise is handled on a daily basis
- Assist in keeping the backroom clean and bins organized
- Manages the mannequin refresh and checking one offs
- Ensures all merchandising standards are happening on the floor
- Interacts and communications with Lead Supervisor and Store Manager
- Maintains interior and exterior upkeep of building with partnership from the corporate partners; communicating needs to ensure esthetic and safety requirements are met
Benefits
- health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
