Assistant Manager: Product Sales & Services - Salary

Vail Resorts • Keystone, CO

3d • $57,784 - $62,317 • Hybrid

About The Position

Fostering a culture of exceptional service and an inclusive environment to create an experience of a Lifetime for our team and our guests, this Product Sales and Service Assistant Manager position is an opportunity to develop our team and elevate guest experiences. This role is responsible for managing operations across all locations and facilitating sales of ticket and pass products, and group and private Ski and Ride School lessons.

Requirements

• High School Diploma or equivalent (required)
• 3-5 years’ supervisory experience in a related field preferred
• Strong computer skills including Microsoft applications
• Ability to sit or stand for extended periods of time
• Flexibility to work both inside and outside with exposure to the elements
• Ability to work a flexible schedule including nights, holidays, and weekends

Responsibilities

• Manage daily operations of in-person PSS and Guest Services locations and our Call Center, including collaboration with other departments, and provide frontline support as necessary.
• Coordinate selling and training of lesson products (Ski and Ride School), Season Passes, Lift Tickets, and Winter Activities with a focus on guest experience
• Maintain knowledge of and adhere to all applicable laws, regulations, and company policies.
• Coach and develop frontline Product Sales and Services team through 1:1s and performance reviews, recognition, and performance management.
• Support planning of employee engagement events and prioritize attendance.
• Assist with hiring, support, training, and scheduling Product Sales and Services team members.
• Receive and assess guest questions, comments and complaints providing timely resolutions.
• Monitor and maintain sales facilities, equipment, inventory, payroll, and budgets
• Participate in leadership forums providing feedback and input on Product Sales and Services operations, training, and continuous improvement opportunities.
• Develop and execute sales incentives, training and in-season training.
• Collaborate with all key stakeholders with high attention to effective communication with all guest and employee offerings.
• Assist in developing and executing projects with attention to maintaining deadlines, and key performance indicators.
• Deliver on a high-quality working environment with a focus on guest service improvement and operational excellence.
• Other duties as assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED