Assistant Manager: Product Sales & Services - Salary

Vail Resorts•Park City, UT

5d•$52,000 - $57,000•Onsite

About The Position

This role is for an Assistant Manager in Product Sales and Services, focusing on leading the team and executing the PSS strategy through workforce management and operational excellence. The responsibilities include ski and snowboard school lesson sales, ticketing, season pass sales, and outdoor ticket operations. The goal is to deliver an "Experience of Lifetime" for employees and guests, contributing to Vail Resorts' growth and profitability.

Requirements

High School Diploma or GED Equivalent required
3-5 years of supervisory experience in a related field preferred
Strong computer skills including Microsoft applications
Must be able to communicate fluently in English
Ability to sit or stand for extended periods of time
Flexibility to work both inside and outside with exposure to the elements
Ability to work a flexible schedule including nights, holidays, and weekends

Nice To Haves

some college preferred

Responsibilities

Product Sales Management – Fully understand Ticket and Season Pass product offerings, Ski & Snowboard School (Adult, Children and Private lines of business), and fulfillment processes in order to provide guidance to staff and guests; ensure all appropriate products are accurate and available for sale at Park City Mountain.
Employee Management – Hire, train and schedule staff; set goals and expectations of each position; coach and discipline when needed; conduct mid-season and end-of-season evaluations. Provide on-going feedback, coaching and development for employees to ensure their success.
Team Development – Cultivate cohesive team to manage locations and staff; ensure consistent performance development and utilize all evaluation tools. Provide guidance and development for all employees to ensure their success.
Financial Management – Monitor labor budget utilizing daily labor reports. Create staff schedule based on current budget, advanced reservations, historical data and forecasted volumes. Understand department budget.
Sales and Audit Procedures– Comply with Vail Resorts policies with credit card handling, audit, opening/closing, and all other sales transactions. Conduct all transactions utilizing proper PSS procedures. Train staff accordingly.
Guest Service – Anticipate and exceed guest expectations and provide all guests with an Experience of a Lifetime. Assist with monitoring Guest Experience (GX) feedback and follow up as necessary. Have high proficiency in Park City offerings; resolve guest complaints and inquiries in a timely manner.
Appropriately utilize Vail Resorts’ Systems, not limited to, Guest Connect, Workday, SuccessFactors, Coupa, Sharepoint, The Lift; immediately report and manage any system errors or faults.
Collaborate and cooperate with Product Sales and Services enterprise-wide, Park City Ski & Snowboard School, and all other Vail Resorts’ departments. Effectively coordinate efforts to provide excellent guest service to internal and external departments.
Innovate – Continually assess department systems and procedures to determine best practices, implement efficiencies and optimize fiscal responsibility.
Promote and embrace Vail Resorts’ Mission and Values; provide a safe work environment; implement Vail Resorts’ mountain service essentials, strategies, policies and procedures.
Other duties, projects and responsibilities as assigned.

Benefits

Free passes for employees
employee discounted lift tickets for friends and family
free ski lessons
40% retail discounts
chance to grow through Epic Service - our leading training and development experience
wellness benefits
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans