Assistant Manager: Product Sales & Services - Salary

Vail Resorts • Vail, CO

1d • $57,784 - $64,064 • Remote

About The Position

Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team is no exception in creating this experience of a lifetime. Responsible for managing product and service sales operations, Product Sales Managers are devoted leaders committed to staff development and enhancing the guest experience.

Requirements

• High School Diploma or GED equivalent required; some college preferred.
• Ability to travel to and from Telluride.
• 3-5 years of supervisory experience in a related field preferred.
• Strong computer skills, including proficiency in Microsoft applications.
• Flexibility to work both indoors and outdoors, with exposure to the elements.
• Must be able to communicate fluently in English.

Nice To Haves

• some college preferred

Responsibilities

• Lead product sales operations in Telluride during the winter season.
• Oversee all product sales operations, including but not limited to hiring, scheduling, training, payroll, budgeting, inventory, and equipment, while collaborating with other business departments as necessary.
• Prepare monthly labor and operating expense recaps.
• Hire and train necessary leadership roles for in-person operational oversight, including but not limited to leads and advanced agents.
• Manage team performance and behavior by providing meaningful feedback and direction, including recognition, performance development, or escalation when necessary.
• Conduct weekly one-on-one meetings with leads and advanced agents.
• Hold monthly meetings with frontline agents focused on support and development needs.
• Provide daily communication and support.
• Be available via Teams, Outlook, and phone from 8:15 AM to 4:45 PM MST to maintain quality product sales and guest service, assisting with questions, comments, and complaints, and ensuring timely resolutions.
• Conduct morning meetings via Teams on your weekly schedule.
• Participate in leadership forums to provide feedback and input on operations, training, and continuous improvement opportunities.
• Hold bi-weekly touchpoints with the Telluride Leadership team to ensure our team is meeting their needs and to receive information on local events that may impact business needs and volume.
• Bi-monthly check-ins, or more frequently as needed, to support the team and business.
• Maintain knowledge of and adhere to all applicable laws, regulations, and company policies.
• Perform other duties as assigned.

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED