Assistant Manager - Optical

National Vision•Alhambra, CA

13d

About The Position

America’s Best, part of National Vision, is seeking an Assistant Manager - Optical to help oversee store operations and the eyeglass department. The role includes managing personnel and inventory, supporting sales and profitability, ensuring operational and quality standards, and helping deliver a positive customer experience. The position also involves supervising and motivating associates and assisting the General Manager with staffing needs. Store duties may vary to comply with state laws requiring specific licenses or credentials.

Requirements

Optical sales experience.
Proven ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met; review remakes and enforce related policies.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure promotions, advertising, and visual merchandising are in place and that associates and doctors know about current promotions.
Supervise and motivate Opticians and Contact Lens Sales associates, and in some stores the Receptionist; ensure timely completion of day-to-day functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Motivate associates to exceed performance standards.