Assistant Manager - Optical

National Vision•Creve Coeur, MO

13d

About The Position

The Assistant Manager oversees the eyeglass department and helps manage the store’s daily operations, including personnel and inventory. The role supports store performance and compliance while delivering an excellent customer experience and maintaining a positive environment for associates. The position works with the General Manager, District Manager, Corporate Office, store associates, and doctors. Duties and work practices may vary in some locations to comply with state licensing or credential requirements.

Requirements

Optical sales experience.
Proven ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met; review remakes and enforce applicable policies.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place and that associates and doctors know about current promotions.
Supervise and motivate Opticians and Contact Lens Sales associates, and in some stores the Receptionist, while ensuring timely completion of daily functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Motivate associates to exceed performance standards.