ARG Assistant Manager

Westlake Ace Hardware•Celina, OH

About The Position

The Assistant Manager, Operations manages overall store operations and the achievement of company goals and directives. The role provides customer service, supervises general store operations, supports inventory and merchandising, and helps hire and train associates. In the General Manager’s absence, the Assistant Manager manages all aspects of store operations. The position is expected to reflect Ace Retail Group’s Core Values: Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork.

Requirements

High school diploma or GED equivalent.
Ability to stand, walk, lift up to 25 pounds, and climb.
Ability to exhibit and incorporate the company’s Core Values into daily decisions and interactions.

Nice To Haves

Previous retail management experience preferred.
Hardware experience preferred.

Responsibilities

Represent Westlake Ace Hardware positively and provide friendly, helpful customer service, including greeting and thanking customers, answering calls and pages, handling complaints, and helping resolve problems.
Maintain strong product knowledge and familiarity with store layout and product locations.
Ensure a positive, professional, and safe work environment for associates.
Supervise general operations of the entire store and open and close the store.
Help implement Store Support Center programs and new Standard Operating Procedures.
Support successful Loss Prevention, Safety, and Internal Audits.
Work with the General Manager and Assistant Manager – Merchandising on store operations, attend weekly management staff meetings, and communicate issues to the appropriate Store Support Center department with General Manager approval.
Assist with district special projects assigned by the District Manager.
Maintain the orderliness and cleanliness of the sales floor, stock room, and outdoor merchandise areas; ensure weekly price changes and label updates are completed accurately and on time.
Oversee cashiering functions, including training, maintenance, audits, and reports.
Manage and direct preventative maintenance and repairs to protect and maximize physical assets, including the building, fixtures, and equipment.
Visit competitors to stay familiar with their activities.
Help ensure safe, efficient forklift operations and receiving, and that merchandise receiving, checking in, and stocking follow best practices and Standard Operating Procedures.
Maintain back stock levels; help ensure cycle counts and negative on-hand reports are completed accurately and on time.
Help order and maintain desirable inventory levels to support in-stocks and store profitability.
Assist with merchandise resets and ensure signage is current throughout the store.
Help maintain a clean, orderly sales floor, including end caps and promotional and incremental merchandising.
Assist in training associates; actively recruit associates and promote their advancement.
With General Manager approval, assist in hiring, training, scheduling, reviewing, rewarding, and coaching Head Cashiers and Cashiers.
Lead by example and be approachable to associates and customers; participate in store meetings.
Communicate merchandising, cost-control, or sales ideas to the General Manager for follow-up.
Prepare for future advancement.
Perform other duties as assigned.