Assistant Manager, Operations - Manager Item Processing

Symcor • Montreal, QC

3d • Onsite

About The Position

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know!
#youbelonghere
For more information, visit www.symcor.ca
The Opportunity: Supports the manager in planning and implementing strategies for assigned department(s)/area(s) to achieve goals and objectives. Coordinates and assists in the management of day-to-day operations of assigned department/function in partnership with the manager, manages people, and tracks and monitors results and objectives on a regular basis in order to deliver on business goals. The role is also responsible for identifying process improvement opportunities to optimize efficiency and effectiveness.
Schedule: Monday to Friday from 8:30 am to 4:30 pm
About The Role:
Support in partnership with the manager by managing day-to-day operations in order to contribute to the achievement of business, financial, productivity and human capital goals established for the department/function/area.
Collaborate with other teams to plan and organize daily workflow and adjust accordingly as required, and manage resources, execute activities, create and/or review reports, and resolve issues/incidents to ensure daily client requirements are executed successfully.
Collaborate with internal teams to provide input into the development of controls/measures and/or execute in accordance with Symcor policies, procedures and standards to ensure sustainability, and meet audit requirements and client contractual obligations. Communicate changes to team members and appropriate parties/stakeholders as required. May act as a subject matter expert during audits by answering and fielding process questions.
Participate in workforce planning in partnership with the manager by contributing to the development of organizational structure and staffing for the department/site/area based on volume. Lead and manage employees by inspiring and motivating them and focusing on day-to-day management, including managing performance, providing support to resolve issues, and developing and executing and/or working with the manager to develop a coaching and training plan for direct reports to help drive employee engagement, ensure optimal performance and quality assurance from employees.
Identify opportunities for process improvements, make recommendations to the manager and implement approved changes and support direct reports in executing their continuous improvement ideas/initiatives and encouraging an innovative Encourage innovation, continuous improvement environment.
Collaborate with other departments/groups across the organization to share information, best practices to work together more effectively, improve service delivery, ensure alignment, and drive process improvements and efficiencies.
Model daily leadership behavior which promotes employee engagement and commitment to deliver positive results in their day to day accountabilities.
Develop and motivate people and influence desired organizational culture.

Requirements

• Post Secondary Education and/or equivalent years of related experience.
• 3+ years of leadership experience.
• Advanced MS Office.
• Advanced computer skills.
• People management/leadership skills including experience in motivating, and engaging individuals.
• Knowledge of organizational structure and strategy, service level agreements, goals, values and vision.

Nice To Haves

• Preferred knowledge of client requirements, process workflows, policies and procedures.

Responsibilities

• Manage day-to-day operations in order to contribute to the achievement of business, financial, productivity and human capital goals established for the department/function/area.
• Plan and organize daily workflow and adjust accordingly as required, and manage resources, execute activities, create and/or review reports, and resolve issues/incidents to ensure daily client requirements are executed successfully.
• Provide input into the development of controls/measures and/or execute in accordance with Symcor policies, procedures and standards to ensure sustainability, and meet audit requirements and client contractual obligations.
• Communicate changes to team members and appropriate parties/stakeholders as required.
• Act as a subject matter expert during audits by answering and fielding process questions.
• Participate in workforce planning by contributing to the development of organizational structure and staffing for the department/site/area based on volume.
• Lead and manage employees by inspiring and motivating them and focusing on day-to-day management, including managing performance, providing support to resolve issues, and developing and executing and/or working with the manager to develop a coaching and training plan for direct reports to help drive employee engagement, ensure optimal performance and quality assurance from employees.
• Identify opportunities for process improvements, make recommendations to the manager and implement approved changes and support direct reports in executing their continuous improvement ideas/initiatives and encouraging an innovative Encourage innovation, continuous improvement environment.
• Collaborate with other departments/groups across the organization to share information, best practices to work together more effectively, improve service delivery, ensure alignment, and drive process improvements and efficiencies.
• Model daily leadership behavior which promotes employee engagement and commitment to deliver positive results in their day to day accountabilities.
• Develop and motivate people and influence desired organizational culture.

Benefits

• A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Opportunities to do challenging work and progressively take on greater accountabilities for growth.
• We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree