Team Leader, Item Processing
About The Position
This role involves directing the data entry and balancing functions for a team of associates. The Team Leader will be responsible for answering staff questions, approving large deposit corrections, reviewing mobile deposits, and identifying fraud suspects. A key aspect of the role is ensuring associates work together efficiently to complete assigned tasks and maintaining a professional working environment. Regular attendance and punctuality are crucial to meet deadlines. The Team Leader will direct associates in data entry and balancing functions, manage workflow to ensure timely and professional task completion, and collaborate closely with other data entry associates and Team Leaders to ensure overall efficiency.
Requirements
- Knowledge of item processing data entry/balancing procedures
- Ability to direct others in the completion of daily processes
- Ability to prioritize and meet deadlines in a very busy environment
- Ability to make decisions
- Attention to detail, accurate & organized
- Excellent communication skills
- Ability to work well with other people
Responsibilities
- Direct the data entry and balancing functions for assigned team members.
- Answer staff’s questions, approve large deposit corrections, review mobile deposits, and fraud suspects.
- Ensure associates are working together to complete assigned tasks efficiently.
- Monitor staff to maintain a professional working environment.
- Ensure regular attendance and punctuality to meet deadlines.
- Direct associates to perform data entry and/or balancing functions as needed.
- Manage workflow to assure associates are performing assigned functions in a timely and professional manner.
- Work closely with all data entry associates.
- Interact with other Team Leaders to complete all work efficiently.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
