Assistant Manager of Store Operations

Hy-Vee•Moline, IL

7d•Onsite

About The Position

The Assistant Manager of Store Operations plays a crucial role in supervising and coordinating employee activities to ensure customer needs are met. This position is responsible for upholding the Hy-Vee culture, which emphasizes honesty, integrity, friendliness, and caring for customers and employees. The role involves training employees, handling employee issues, coordinating disciplinary procedures, and assisting management with pricing and promotional strategies. The Assistant Manager also oversees store standards for customer service, employee relations, and departmental profitability, ensuring compliance with accounting procedures and maintaining store cleanliness and sanitation. Proficiency in store hardware and software technology is required, along with assisting in labor scheduling and evaluating employee performance. Safety procedures are trained and enforced to ensure a safe and healthy work environment. The role also involves directing merchandise ordering, coordinating employee compliance with policies and laws, and assisting with merchandising and display construction. Problem-solving for job duties and productivity is a key aspect, along with adhering to company policies and store guidelines. Secondary duties include determining employee motivational needs, recruiting and interviewing applicants, staying current with market trends, and providing continuous education for store employees. The Assistant Manager may also assist in all store areas, work with department heads on various operational aspects, sell merchandise to employees, handle cash registers, and perform other related duties.

Requirements

Must be 18+ years old.
High School or equivalent experience.
One year or more of retail experience including performing the duties of an Assistant Manager.
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Has access to confidential information, which may include pricing, sales reports, profit and loss reports, and wages.

Nice To Haves

Supervisory experience.
Experience with pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, related store equipment.

Responsibilities

Supervises and coordinates the activities of employees.
Ensures that customer’s needs are met.
Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service.
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
Assists management in determining specific pricing and blends.
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.
Ensures compliance with store accounting procedures and reports potential problems.
Oversees building/ground maintenance and all store sanitation and cleanliness.
Uses and understands all hardware and software technology in the store.
Assists in forecasting and reviewing the store labor schedule.
Evaluates employee performance to recommend personnel actions such as promotion, transfer, or dismissal.
Trains and enforces safety procedures to provide a safe and healthy work environment.
Works safely to prevent on-the-job injuries.
Directs the ordering of merchandise in their respective areas.
Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
Assists with replenishing shelf product, designs and constructs displays.
Confers with employees and assists in solving problems affecting job duties, productivity, and established policies and procedures.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and works expected number of hours.
Determines the motivational needs of employees and provides the appropriate environment.
Recruits and interviews job applicants to recommend or determine employment.
Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
Pursues retail educational opportunities and continuing education whenever possible.
Assists in all areas of the store as needed.
Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel.
Handles cash registers.
Performs other job-related duties and special projects as required.