Assistant Manager of Store Operations

Hy-Vee, Inc.•Moline, IL

4d•Onsite

About The Position

The Assistant Manager of Store Operations is responsible for supervising and coordinating the activities of employees to ensure customer needs are met. This role involves maintaining a positive and friendly atmosphere, providing excellent customer service, and upholding the Hy-Vee culture of honesty, integrity, and caring. The Assistant Manager will also oversee training, employee issues, pricing, displays, store standards, sanitation, and compliance with procedures. They will assist in labor scheduling, evaluate employee performance, enforce safety procedures, and direct merchandise ordering. Secondary duties include employee motivation, recruitment, staying current with market trends, providing employee education, assisting in all store areas, and handling cash registers.

Requirements

Must be 18+.
High School or equivalent experience.
One year or more of retail experience including performing the duties of an Assistant Manager.
Ability to solve practical problems with a variety of variables and limited standardization.
Ability to interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information.
Ability to guide people to provide basic direction.
Ability to follow technical manuals.
Increased contact with people.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Has access to confidential information, which may include pricing, sales reports, profit and loss reports, and wages.

Nice To Haves

Experience in General Department.
Experience as Assistant Manager Perishables.
Experience as Assistant Manager Health Wellness Home.

Responsibilities

Supervises and coordinates the activities of employees.
Ensures that customer’s needs are met.
Maintains a positive attitude and creates an atmosphere of friendliness and fun.
Encourages employees to greet and speak to customers, providing prompt, courteous, and efficient service.
Assists customers by escorting them to products, securing products, loading/unloading items, and noting customer suggestions.
Answers the telephone promptly and provides friendly, helpful service.
Perpetuates the fundamental values of the Hy-Vee culture.
Oversees proper training, handles employee issues, and coordinates disciplinary procedures.
Assists management in determining specific pricing and blends.
Determines location of ad and promotional displays, ensures product quality and quantities.
Ensures store standards for customer service, employee relations, and departmental profitability are met.
Ensures compliance with store accounting procedures and reports potential problems.
Oversees building/ground maintenance and store sanitation and cleanliness.
Uses and understands all hardware and software technology in the store.
Assists in forecasting and reviewing the store labor schedule.
Evaluates employee performance to recommend personnel actions.
Trains and enforces safety procedures.
Works safely to prevent on-the-job injuries.
Directs the ordering of merchandise.
Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures.
Assists with replenishing shelf product and designs and constructs displays.
Confers with employees and assists in solving problems affecting job duties, productivity, and policies.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and works expected number of hours.
Determines the motivational needs of employees and provides the appropriate environment.
Recruits and interviews job applicants.
Stays current with market trends and information.
Provides continuous education for existing store employees.
Recommends additions, deletions, and shelf allocation of merchandise.
Pursues retail educational opportunities and continuing education.
Assists in all areas of the store as needed.
Works with department heads regarding schedules, labor issues, product purchasing, and merchandising.
Sells merchandise to company employees, customers or issues merchandise upon requisition.
Handles cash registers.
Performs other job-related duties and special projects as required.