Assistant Manager of Store Operations

Hy-Vee • Shakopee, MN

21h • Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role supervises and coordinates the activities of employees, ensuring customer needs are met. The Assistant Manager is accountable and reports to the District Store Director and Store Manager, and supervises all positions except those designated by the Store Director. The position is responsible for maintaining a positive attitude, creating an atmosphere of friendliness and fun through flexibility and teamwork, and providing prompt, efficient, and friendly customer service. This includes greeting customers, learning their names, assisting them with their needs, and answering the phone promptly. The role is responsible for upholding Hy-Vee's core values of honesty, integrity, friendliness, and caring for customers and employees. This involves demonstrating sincerity, respect, high ethics, and morals, being dedicated to providing the best products and values, sharing information, being fair, showing dignity, and contributing to the company's improvement and growth. The Assistant Manager oversees employee training, handles employee issues, and coordinates disciplinary procedures. They assist management in determining pricing and sales strategies, determine the placement of ad and promotional displays, and ensure product quality and quantities meet customer and store demands and profitability. The role ensures store standards for customer service, employee relations, and departmental profitability are met, and ensures compliance with accounting procedures. They oversee building/ground maintenance, sanitation, and cleanliness, and are proficient in using all hardware and software technology in the store. The Assistant Manager assists in forecasting and reviewing the store labor schedule, evaluates employee performance to recommend personnel actions, and trains and enforces safety procedures. They direct the ordering of merchandise, coordinate employee compliance with policies and laws, and assist with replenishing shelf product and constructing displays. They confer with employees to solve problems affecting job duties and productivity, adhere to company policies, and report to work as scheduled. Secondary duties include determining employee motivational needs, recruiting and interviewing applicants, staying current with market trends, providing continuous education to employees, recommending merchandise changes, pursuing retail educational opportunities, assisting in all store areas as needed, and working with department heads on various operational aspects. The role also involves selling merchandise, handling cash registers, and performing other related duties.

Requirements

• High School or equivalent experience.
• One year or more of retail experience including performing the duties of an Assistant Manager.
• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Has access to confidential information, which may include pricing, sales reports, profit and loss reports, and wages.

Nice To Haves

• Supervisory experience

Responsibilities

• Supervises and coordinates the activities of employees.
• Ensures that customer’s needs are met.
• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Responsible for perpetuating the fundamental values of the Hy-Vee culture.
• Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
• Assists management in determining specific pricing and blends.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.
• Ensures compliance with store accounting procedures and reports potential problems.
• Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store directors and company’s guidelines.
• Uses and understands all hardware and software technology in the store.
• Assists in forecasting and reviewing the store labor schedule with the store director’s guidelines.
• Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
• Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
• Directs the ordering of merchandise in their respective areas.
• Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Assists with replenishing shelf product, designs and constructs displays.
• Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.
• Determines the motivational needs of employees and provides the appropriate environment.
• Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.
• Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
• Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
• Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
• Pursues retail educational opportunities and continuing education whenever possible.
• Assists in all areas of the store as needed.
• Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.
• Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
• Handles cash registers.
• Performs other job-related duties and special projects as required.

Benefits

• The anticipated annual starting wage for this position is $56,680.00 to $79,300.00 depending on experience.
• For information on company benefits visit Benefits | Hy-Vee.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED