Assistant Manager of Consumer Lending

Zeal Credit Union • Livonia, MI

6d • Onsite

About The Position

Zeal Credit Union is looking for an inspiring, growth-oriented leader to join our team! In this onsite role, you will serve as a key operational leader and mentor. If you are passionate about lending optimization, helping members reach their financial goals, developing a team, and making a positive impact on our community, we want to hear from you. At Zeal Credit Union, we believe in empowering our team members and fostering a culture of positivity and continuous improvement. As the Assistant Manager of Consumer Lending, you will have a direct hand in shaping the future of our department. You will serve as a trusted partner to the VP of Lending, lead a dedicated team, and find innovative ways to drive responsible growth and service excellence.

Requirements

• 5+ years in consumer lending, underwriting, or loan operations, including credit decisioning.
• 3+ years supervising teams with a proven track record of developing employee performance.
• High school diploma or GED required.
• Strong knowledge of federal/state laws, underwriting principles, and operational controls.
• Deep understanding of loan origination, pricing, processing, funding, and indirect lending.
• Advanced proficiency in Microsoft Office and lending-related software (LOS, reporting, data-processing).
• Ability to interpret lending reports, identify trend root causes, and provide business recommendations.
• Skilled at evaluating workflows, implementing operational changes, and measuring outcomes.
• Experience supporting internal/external audits, regulatory exams, and corrective actions.
• Ability to build partnerships with auto dealerships, vendors, and internal stakeholders.
• Skilled at managing multiple priorities, tight deadlines, and business relationships simultaneously.
• Strong problem-solving skills to balance growth, risk, compliance, and member experience.
• Excellent interpersonal, written, and verbal communication skills for presenting complex data clearly.
• Ability to work independently, take accountability for outcomes, and recommend proactive solutions.
• Commitment to staying updated on industry trends, emerging technologies, and best practices.

Nice To Haves

• Degree in business, finance, accounting, or management preferred.

Responsibilities

• Serves as a vital operational and strategic leader responsible for driving the growth, efficiency, and regulatory compliance of the department.
• Coaches and develops the lending team.
• Streamlines workflows.
• Maintains strong relationships with cross-functional departments, auto dealerships, and third-party vendors.
• Analyzes performance metrics to provide strategic recommendations on products, budgeting, and competitive positioning directly to the VP of Lending.
• Protects the institution's assets by enforcing strict underwriting guidelines.
• Spearheads continuous improvement initiatives.
• Manages quality control and audit readiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED