Assistant Manager, MobileService+ Strategy

General Motors • Warren, MI

5d • Hybrid

About The Position

MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer. The MobileService+ Strategy team is responsible for shaping how the program grows, scales, and delivers value for dealers and customers. This role leads strategic analysis, develops business cases, and translates opportunities into actionable plans across dealer operations, customer experience, and program growth. The ideal candidate brings strong business judgment, thrives in ambiguity, and can influence cross-functional partners to move priorities forward.

Requirements

• Bachelor’s degree in business, marketing, strategy, operations, or related field.
• 5+ years of experience in strategy, program management, field operations, automotive service, dealer operations, or related business functions.
• Strong analytical and problem-solving skills, including the ability to structure complex business questions and convert analysis into clear recommendations.
• Strong communication and stakeholder management skills, with the ability to influence across organizations without direct authority.
• Ability to create clear executive-ready presentations, summaries, and recommendation materials.
• Strong organizational skills and the ability to manage multiple priorities at the same time.

Nice To Haves

• Familiarity with GM dealer processes, field operations, and the MobileService+ program structure.
• Experience with business cases, pilot programs, or new product and service launches.
• Comfort working with dealer performance, customer experience, subscription, or service operations data.

Responsibilities

• Build business cases and recommendations for MobileService+ growth, including impact on dealer adoption, customer experience, retention, revenue, operational efficiency, and program scale.
• Partner across OnStar, Fleet, Customer Care and Aftersales, Warranty, field teams, and other stakeholders to align priorities and advance strategic initiatives.
• Define requirements, assumptions, and operating models for new capabilities, dealer offerings, and third-party integrations.
• Translate strategy into implementation plans by clarifying ownership, sequencing work, and coordinating cross-functional execution.
• Develop executive-ready presentations, decision materials, and business updates for leadership reviews and planning discussions.
• Synthesize market, dealer, and program insights to identify opportunities to improve adoption, scalability, and overall program effectiveness.
• Support launch and growth planning for new vehicle and kit strategies, including dealer-facing messaging, ordering approach, and operational assumptions.
• Resolve strategic issues that affect dealer experience or program credibility by evaluating facts, clarifying commitments, and recommending a path forward.

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
• Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level