Assistant Manager, MobileService+ Operations

General Motors • Warren, MI

5d • Hybrid

About The Position

MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer. The MobileService+ Operations team is responsible for keeping the program running effectively as volume grows. This role drives day-to-day operational execution, dealer support, reporting, and cross-functional follow-through to improve program performance and maintain a strong dealer experience. The ideal candidate is organized, action-oriented, and comfortable managing multiple priorities in a fast-moving environment.

Requirements

• Bachelor’s degree in business or related field.
• 5+ years' experience in dealer operations, customer care, automotive service operations, or a related operational environment.
• Strong Excel and data-handling skills, with the ability to work independently in a fast-moving operational environment.
• Strong written and verbal communication skills, with the ability to work effectively across dealers, field partners, and internal stakeholders.
• Strong organizational skills and attention to detail, with the ability to manage multiple requests and follow-up actions at the same time.
• Experience with reporting, dashboards, or operational data tools.

Nice To Haves

• Experience supporting large-scale dealer or field operations programs.
• Experience identifying process gaps and improving operational workflows in a growing program environment.
• Familiarity with GM systems, reporting tools, and dealer support processes.

Responsibilities

• Manage core MobileService+ operational workflows and recurring activities required to keep the program running effectively.
• Serve as a day-to-day point of contact for dealer and field support needs, including issue resolution, follow-up, and escalation management.
• Manage dealer-facing communications, including enrollment, training, launch-readiness, vehicle delivery, and follow-up messaging.
• Monitor shared support channels, respond to routine questions, and route unresolved issues to the right internal owners.
• Maintain recurring operational reporting, including enrollment updates, status tracking, activation summaries, and other program support reporting.
• Support activation and related program workflows tied to dealer onboarding and operational readiness.
• Partner with operations, field teams, systems, finance, and vendor contacts to resolve dealer issues and keep execution on track.
• Support dealer sustainment by documenting follow-ups, recapping meetings, reinforcing next steps, and helping scale best practices across the dealer network.
• Manage the Mobile Service upfit production process and associated follow-through needed to support launch execution.

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level