Regional Launch & Sustainment Manager – MobileService+ (Western Region)

General Motors•Wyoming, NV

5d•$105,600 - $140,700•Remote

About The Position

MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer. The Mobile Service Launch & Sustainment Manager is responsible for driving ongoing dealer success, operational consistency, and field execution for the MobileService+ program. This role supports enrolled dealers During and After launch, Launch Mobile Service Operations, helping them sustain performance, improve customer experience, and fully utilize MobileService+ capabilities across service operations. The role is focused on long-term growth and sustainment, including dealer engagement, operational coaching, support for field as the SME, issue resolution, and cross-functional coordination. The ideal candidate brings strong dealer-operations knowledge, sound judgment, and the ability to influence outcomes across multiple partners. This is a field-based role that is responsible for covering Dealers Western Region (CA, WA, OR, ID, NV, UT, AZ, NM, CO, WY, HI, AK). The individual is expected to be located in their assigned Region (excluding HI and AK). Extensive travel is required (75%).

Requirements

Bachelor’s degree in business or a related field.
5+ years’ experience in dealer operations, sales or after-sales operations, or field performance management.
Experience managing cross-functional initiatives and influencing partners without direct authority.
Strong communication and relationship-management skills, with the ability to work effectively with dealers, field teams, and internal leadership.
Ability to analyze operational performance, identify issues, and drive practical solutions.
Comfort working in a fast-paced environment with multiple stakeholders and evolving priorities.
Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Nice To Haves

Familiarity with tools and systems that support dealer operations, reporting, warranty, vehicle readiness, and field execution.
Experience coaching dealers or field teams through performance improvement and sustainment activities.
Experience building repeatable field processes that can scale across a national dealer network.

Responsibilities

Lead dealer participation in MobileService+, including enrollment, launch, and sustainment, while ensuring ongoing operational readiness and compliance with program requirements.
Serve as a primary field contact for dealer questions, issue resolution, and escalation management related to MobileService+ operations.
Coach dealers on best practices for mobile service execution, technician readiness, customer outreach, and day-to-day mobile service operations.
Partner with internal & external teams across CCA, Fleet, field teams, 3rd party partners and strategy and operations to improve dealer performance and support growth and sustainment objectives.
Review dealer performance trends, identify gaps, and implement corrective actions to improve adoption, utilization, and customer experience.
Develop and deploy sustainment guides, field processes, and repeatable support models that can be scaled nationally.
Support dealer meetings, store visits, and follow-up recaps that document actions, decisions, and next steps needed to keep dealers on track.
Coordinate with dealers on key operational topics such as scheduling, training completion, vehicle readiness, service scope, and program tools and systems.