Assistant Manager: Lift Experience- Hourly

Vail Resorts•Breckenridge, CO

3d•$25 - $32•Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Service is the foundation of everything we stand for at Vail Resorts and our Lift Operations team is no exception to this experience of a lifetime. Responsible for the safe operation of resort lifts, Lift Operations Team Leaders are courteous and efficient guest service champions with a proven ability to lead. This position serves as the primary frontline leader for Lift Operators and Scanners, providing coaching, training, direction, and support while maintaining operational excellence. The Assistant Managers plays a critical role in delivering exceptional guest experiences and fostering a positive team environment.

Requirements

High School Diploma or GED equivalent
1-2 years of lift or mountain operations experience
Strong communication and leadership skills
Comfortable speaking in front of groups
Proficiency with Microsoft applications
Ability to safely perform physical job requirements, including assisting guests and lifting up to 40 pounds
At least 18 years of age

Nice To Haves

Previous supervisory, leadership, or training experience
Knowledge of resort lift operations and guest service standards
Experience coaching and developing employees

Responsibilities

Lead daily lift operations within assigned areas.
Coordinate staffing assignments and support scheduling needs.
Oversee opening, operating, and closing procedures for assigned lifts.
Ensure operational readiness throughout the day.
Supervise, coach, and support Lift Operators and Scanners.
Provide regular feedback, recognition, and performance coaching.
Promote accountability and adherence to departmental standards.
Ensure all employees follow established safety policies and procedures.
Maintain awareness of applicable regulations and operational requirements.
Identify and address operational hazards and safety concerns.
Support emergency response procedures when necessary.
Serve as a resource for guest questions and concerns.
Resolve guest issues professionally and efficiently.
Model outstanding guest service and encourage the same from team members.
Work closely with Ski Patrol, Mountain Safety, Lift Maintenance, Lift Electrical, and other operational departments.
Support department initiatives and operational goals.
Perform other duties as assigned.