Assistant Manager - Kitchen - #46

Sheetz, Inc•Cresaptown, MD

About The Position

The Kitchen Assistant Manager works behind the scenes to ensure proper staffing, products, customer service, food preparation, and kitchen execution so every order meets expectations. The role manages the food service program, including inventory, preparation, promotion, production, service, and sales, and may lead day-to-day store operations in the Store Manager’s absence. The position also supports recruitment, selection, training, and performance management; scheduling; customer issue resolution; compliance; kitchen procedures; ordering and organization; waste and cost control; and food service rollouts. An additional $1.50 per hour is provided for hours worked from 10 p.m. to 6 a.m.

Requirements

High school diploma or GED.
Successful completion of certification testing as needed.
ServeSafe certification.
Any other legally required certification.

Nice To Haves

Two-year degree in a business-related field.
One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.

Responsibilities

Provide input to the Store Manager on recruitment, selection, training, and performance management of store employees.
Provide input into scheduling.
Address customer questions, complaints, and concerns in a timely manner.
Monitor employees’ compliance with company policies, procedures, and programs.
Follow up on responses from customer service shops, QA audits, secret shops, and SMG surveys.
Oversee kitchen recipes, portioning, and product rotation.
Create build-to orders and follow up on orders and store organization.
Manage inventory and identify opportunities to eliminate waste.
Monitor waste, expenses, and variances to support cost savings.
Oversee food service rollouts.
Lead day-to-day store operations in the Store Manager’s absence.
Manage the food service program, including inventory, preparation, promotion, production, service, and sales.