Assistant Manager, Kid & Teen Central

Marion Co Public Library•Indianapolis, IN

13h•Onsite

About The Position

The Assistant Manager, Kid & Teen Central works under the general guidance of a manager and supervises Librarians and Public Service Associates while applying professional librarian skills. The role provides departmental leadership and direction in support of organizational goals, including staffing, training, performance management, workflow, and maintaining department work systems, procedures, and policies. The Assistant Manager helps ensure effective use of employees, volunteers, and other resources. The position leads services and programming for the community; oversees collection maintenance and promotion; develops community partnerships; assists patrons with print and electronic resources, technology, and information requests; and contributes to analyzing library-use data, trends, and community resources. The Assistant Manager regularly serves as person-in-charge at Central Library and responds to patron, security, building, and grounds issues. The schedule may vary and includes a combination of daytime, evening, and/or weekend hours, including occasional Sundays. The position is full-time, 40 hours per week, and is exempt. Starting hourly rate is $25.80.

Requirements

Master's degree.
Indiana Librarian Certification 2 – Branch or Department Head.
Three to five years of Librarian or management experience.
Ability to work the normally scheduled work time for the position.
Ability to cope with daily job-related stress.
Ability to manage multiple tasks and patron assistance effectively in a chaotic work environment.

Responsibilities

Interviews, hires, trains, and evaluates assigned personnel and volunteers; conducts regular staff meetings and communicates information and staff concerns to senior leadership as appropriate.
Provides direction, coaching, and leadership to staff, and models and encourages excellent customer service.
Directs plans for community services and programs; schedules, delivers, and evaluates programming based on participant feedback, changing demographics, and customer needs and interests.
Directs staff in creating and implementing Community Action Plans.
Directs collection maintenance, recommends new materials, organizes displays, and evaluates and discards damaged or lesser-used titles.
Directs staff in marketing the collection through Bibliocommons and creates Bibliocommons comments, lists, and blogs.
Develops partnerships with community groups and promotes library use, programs, and services through presentations, email, publicity, and meeting attendance.
Provides information by locating or recommending print and electronic sources or titles, placing material requests, searching shelves, and referring patrons to other libraries or community sources.
Instructs patrons in using the online catalog, print and electronic resources, computers, equipment, and other online resources.
Assists with collecting and analyzing data on library use, services, trends, and community resources.
Resolves customer service situations at Central and responds to patron requests from Marion County, especially regarding Teen and Youth services.
Acts regularly as person-in-charge and addresses patron, security, building, and grounds issues as needed.
Monitors patron behavior in the six-story, 476,000-square-foot building, including the parking garage, for safety concerns; informs patrons of and enforces library policies and procedures; determines whether patron privilege suspensions are warranted and their duration.
Receives and resolves patron complaints as needed.
Creates, monitors, and adjusts long-range and weekly staff schedules.
Works with Library leadership to set and monitor branch and system strategic goals.
Works the normally scheduled hours for the position, copes with daily job-related stress, and manages multiple tasks and patron assistance effectively in a chaotic work environment.