Assistant Manager-Information Technology

S&C Electric Company•Chicago, IL

15d•Hybrid

About The Position

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner! The Assistant Manager, Information Technology leads the day-to-day operation, reliability, security, and continuous improvement of enterprise infrastructure services across on-premises and cloud environments. This role provides technical and people leadership across systems administration, servers, storage, virtualization, networking, backup, monitoring, identity-adjacent infrastructure, and cloud platform operations. The role translates business and IT priorities into stable, secure, scalable infrastructure services while developing team members, improving operational processes, and partnering with cybersecurity, workplace enablement, applications, vendors, and business stakeholders.

Requirements

Post-secondary education in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline, or equivalent combination of education and relevant experience.
5+ years of experience supporting enterprise IT environments and leading complex technical initiatives.
Minimum 1 year of leadership experience, including leading people, projects, workstreams, or technical initiatives.
Broad knowledge of enterprise infrastructure operations, including servers, virtualization, storage, backup and recovery, monitoring, networks, cloud platforms, and data center services.
Ability to lead technical teams, assign priorities, coach team members, manage escalations, and build accountability in a service-oriented environment.
Experience operating or supporting hybrid infrastructure environments that include Microsoft technologies, cloud services, identity-integrated systems, and endpoint or application dependencies.
Ability to manage incidents, changes, service requests, root cause analysis, patching, lifecycle planning, and operational risk reduction.
Ability to communicate technical information clearly to non-technical stakeholders and prepare concise status updates, recommendations, and decision materials.
Knowledge of cybersecurity practices, access control, vulnerability remediation, backup strategy, disaster recovery, documentation, and audit support.
Ability to work independently, manage multiple priorities, make sound operational decisions, and contribute to a respectful and inclusive workplace.

Nice To Haves

Advanced coursework or degree in technology management, cybersecurity, cloud computing, business administration, or leadership.
Microsoft Azure Administrator, Azure Solutions Architect, Windows Server, VMware, Cisco, ITIL, cybersecurity, or project management certification.
Experience with Azure, Microsoft 365 infrastructure dependencies, Intune or endpoint services, automation or scripting, ServiceNow, ITIL practices, and vendor or contract management.
Experience supporting manufacturing, global operations, regulated environments, or highly available business-critical systems.

Responsibilities

Lead daily operations for the Platform & Infrastructure team, ensuring enterprise infrastructure services remain reliable, secure, performant, and aligned with business needs.
Manage the design, administration, maintenance, and lifecycle of servers, virtualization platforms, storage, backup, monitoring, cloud resources, and related infrastructure services.
Develop standards, operating procedures, service health measures, and documentation to improve consistency, resilience, supportability, and audit readiness.
Lead infrastructure incident response, root cause analysis, problem management, and corrective actions to reduce recurring issues and business disruption.
Plan and execute infrastructure projects, upgrades, migrations, patching, capacity improvements, and modernization initiatives across global or multi-site environments.
Ensure infrastructure work follows change management, cybersecurity, access control, backup, disaster recovery, and compliance requirements.
Coach, develop, and assign work to team members; set priorities, remove barriers, and support performance, accountability, and career growth.
Partner with cybersecurity, workplace enablement, applications, service desk, vendors, and business stakeholders to deliver integrated technology solutions.
Understand and comply with all applicable Company policies, standards, and rules.
Maintain regular and punctual attendance and participate in required on-site, virtual, and after-hours support activities as needed to sustain critical infrastructure services.
Represent the Platform & Infrastructure team in planning sessions, operational reviews, audits, and project governance meetings.
Review operational metrics, service trends, risks, and backlog items to recommend improvements to service quality and team capacity.
Support budgeting, forecasting, renewals, licensing, procurement, and vendor performance activities for infrastructure services.
Communicate effectively and respectfully with team members, leaders, vendors, and business partners.
Perform other responsibilities as assigned.