Smart Team West Assistant Manager II
About The Position
The Smart Team Lead at Dollar Tree supports day-to-day operations across assigned stores in partnership with regional leadership. The role provides hands-on leadership training and development to prepare the employee for advancement to a store manager role, with advancement potential within 12 months. It involves leading customer service associates, supporting store operations and projects, conducting field visits, and providing flexible coverage at assigned locations. The position requires daytime field visits with 90% travel across the assigned area and a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Requirements
- Ability to read, interpret, and explain operational directives, such as merchandise schematics.
- Valid driver’s license and reliable transportation to travel to all assigned locations within the assigned area.
- Ability to lift up to 55 lbs. from floor to above shoulder height and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
- Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
- Exceptional customer service, communication, and problem-solving skills.
- Strong relationship management skills.
Nice To Haves
- High school diploma or equivalent.
- Store management experience in a retail, grocery, or drug store environment.
Responsibilities
- Lead a team of up to four customer service associates.
- Partner with the District Manager to ensure operating procedures and processes meet G.O.L.D. standards, and assist with retraining associates as needed.
- Provide hands-on support during store remodels, refresh projects such as multi-price point conversions, and new store openings.
- Assist with staffing audits, store processes, and asset protection functions; provide input on operational efficiency and process compliance.
- Assist new store managers during peak seasonal periods.
- Conduct daytime field visits to support store operations throughout the assigned area; the role involves 90% travel.
- Assist with store and asset protection processes, including store office setup and maintaining clipboards or logbooks.
- Support inventory preparation and door-to-shelf functions.
- Provide flexible coverage for daily operations at assigned stores, including store recovery, time off, leaves of absence, and special projects.
- Maintain a positive, safe, and respectful environment and professional, friendly interactions with customers, associates, and leaders.
- Champion exceptional customer service and foster a positive, team-oriented environment.
- Protect and secure company assets.
- Perform other duties as assigned by the Regional Director.
Benefits
- Medical insurance
- Pharmacy insurance
- Dental insurance
- Vision insurance
- Employee Assistance Program
- Retirement plans with matching contributions
- Employee Stock Purchase Program
- Educational Assistance
- Access to PerkSpot, an employee discount platform for goods and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
