Assistant Manager - Housekeeping

Wynn Resorts•Las Vegas, NV

11d•Onsite

About The Position

The Assistant Manager cultivates and elevates the housekeeping operations to embody the distinguished standards of Wynn Las Vegas, while providing visionary leadership that inspires excellence and fosters an environment of refined guest satisfaction and team engagement.

Requirements

Demonstrated track record of at least one (1) year of distinguished leadership experience within a premier casino or luxury hotel environment
High school diploma or equivalent combination of education, training, and relevant professional experience
Proficiency with Microsoft Office applications tools (Outlook, Word, Excel, PowerPoint); experience with hotel management systems strongly preferred, but not required
Proven ability to orchestrate multiple priorities with exceptional acuity and consistently meet exacting deadlines
Exceptional verbal and written communication skills with the refined ability to deliver constructive feedback with eloquence and professionalism at all organizational levels
Fluent communication in the English language with distinguished articulation when engaging with guests, management, and staff; multilingual capabilities highly valued
Exemplary problem-solving, decision-making, and negotiation capabilities that reflect strategic thinking and refined judgment
Distinguished organizational, interpersonal, and administrative acumen with meticulous attention to detail and a commitment to operational excellence
Exceptional capacity to navigate demanding, high-pressure environments with composure, maintaining a solution-oriented mindset and refined professional demeanor
Flexibility to accommodate all shift schedules, including weekends and holidays, with adaptability to evolving business requirements
Exemplary customer service acumen with the refined ability to address guest and operational concerns with grace and professionalism
Comprehensive knowledge of both union and non-union working environments
Must be 21 years of age or older

Nice To Haves

Multilingual capabilities highly valued

Responsibilities

Lead and mentor all levels of housekeeping personnel, including quality assurance supervisors, guest room attendants, and utility staff; conduct pre-shift briefings with clarity and purpose, providing constructive guidance and performance recognition that elevates team performance.
Uphold the exacting Wynn standards of impeccable cleanliness and refined aesthetics across all guest accommodations, back-of-house areas, and public spaces through meticulous inspections and rigorous quality assurance protocols.
Cultivate staff excellence and professional growth through personalized coaching, comprehensive training, performance evaluations, and thoughtful management of performance concerns or policy adherence.
Orchestrate seamless daily shift operations encompassing room quality control, guest requests, key management, equipment maintenance, and special projects that enhance the guest experience.
Address guest concerns with grace and professionalism while nurturing collaborative relationships with management and cross-departmental partners.
Collaborate with maintenance and engineering teams to ensure meticulous upkeep of assigned areas, prioritizing safety and the preservation of Wynn's distinguished standards.
Empower staff through visible leadership, floor presence, responsive support, and clear communication of expectations and objectives.
Demonstrate comprehensive knowledge of resort amenities, premium services, and company policies; actively engage in professional development and integrate new insights into daily operations.
Maintain an impeccable professional presence and demeanor; communicate with eloquence and professionalism across all interactions with guests, staff, and management.
Execute additional responsibilities as directed by management to support operational excellence.