Assistant Manager - Hospitality - #865

Sheetz, Inc•Piqua, OH

24d•Onsite

About The Position

As an Assistant Manager of Hospitality at Sheetz, you will oversee the company's commitment to total customer focus. This role involves ensuring top-tier customer service procedures are implemented across all stores. You will manage customer experiences to meet Hospitality and Total Customer Focus standards in areas such as inventory, preparation, promotion, production, service, and sales. Additionally, you will act as a leader for day-to-day operations in the absence of the Store Manager.

Requirements

High School Diploma or GED required
Successful completion of certification testing as needed
ServeSafe certification
Any other legally required certification

Nice To Haves

Two-year degree in a business related field preferred
One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred

Responsibilities

Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
Have a say in who works, and when
Handle customer questions, complaints and concerns
Keep an eye on work fam compliance with Sheetz policies, procedures and programs
Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
Check in on end-of-day tasks to make sure they aren’t skipped
Keep the shelves packed via proper placement, pricing and re-filling of merchandise
Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste