Assistant Manager - Hospitality - Benson, North Carolina

Sheetz, Inc•Benson, AZ

55d

About The Position

The Assistant Manager of Hospitality oversees Sheetz’s customer-service procedures and helps ensure Hospitality and Total Customer Focus standards are met across inventory, preparation, promotion, production, service, and sales. The role supports the Store Manager with day-to-day store operations and leads those operations in the Store Manager’s absence. It also supports staffing and performance management, addresses customer concerns, monitors compliance and service feedback, and oversees store cleanliness, transactions, merchandise, and profit-management processes.

Requirements

High school diploma or GED.
Successful completion of certification testing as needed.
ServeSafe certification.
Any other legally required certification.
Equivalent combinations of education, licenses, certifications, and/or experience may be considered.

Nice To Haves

Two-year degree in a business-related field.
One year of experience supervising others in a fast-food, restaurant, retail, or convenience operation.

Responsibilities

Support the Store Manager with recruitment, selection, training, and performance management of store employees.
Participate in decisions about employee work schedules.
Handle customer questions, complaints, and concerns.
Monitor employee compliance with Sheetz policies, procedures, and programs.
Follow up on results from customer-service shops, QA audits, secret shops, and SMG surveys.
Oversee timely customer transactions, facility and store cleanliness, and hospitality standards.
Check that end-of-day tasks are completed.
Ensure merchandise is properly placed, priced, and replenished.
Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Lead day-to-day store operations when the Store Manager is absent.
Ensure customer-focus standards are met across inventory, preparation, promotion, production, service, and sales.