Assistant Manager of Health Wellness Home

Hy-Vee, Inc.•Kansas City, MO

About The Position

The Assistant Manager of Health Wellness Home helps lead Hy-Vee store operations and supports a team focused on delivering an exceptional customer experience. The role sets the tone for the area, models the company's values of honesty, integrity, and genuine care, and ensures departments operate effectively. It is a results-driven leadership role in a fast-paced retail environment, with responsibility for developing employees and meeting customer service, employee relations, and profitability standards. The position is hourly and requires a high school diploma or equivalent. One or more years of retail experience, including performing Service Manager duties, is preferred. The position works throughout all areas of a retail store and receives direction and support from the Store Director and Store Manager. It has direct reports in all positions except those listed above or as designated by the Store Manager. Physical activity is incidental to the core duties; occasional walking around the facility and, where applicable, handling products for demonstrations may be required. No regular lifting, carrying, or physical exertion is required. The work environment may involve dust, noise, temperature extremes, equipment movement hazards, electrical shock, and cleaning chemicals or solvents. Safety training is provided.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Ability to lead and motivate a team across multiple departments in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Clear written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information with discretion.

Nice To Haves

One or more years of retail experience, including performing the duties of a Service Manager.

Responsibilities

Deliver outstanding customer service by greeting customers warmly and helping make each visit positive.
Supervise and coordinate employees across the assigned departments and ensure customer service, employee relations, and departmental profitability standards are met.
Oversee employee training, address employee issues, and coordinate disciplinary procedures as needed.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, and dismissals.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Assist with forecasting and reviewing the store labor schedule within Store Manager guidelines.
Oversee building and grounds maintenance, sanitation, and cleanliness according to store and company guidelines.
Ensure compliance with store accounting procedures and report potential problems.
Direct merchandise ordering in assigned areas and recommend product additions, deletions, and shelf allocation.
Work with department heads on schedules, labor, product purchasing, and merchandising to meet departmental goals.
Train employees on safety procedures and enforce them; complete customer accident forms and first reports of injury; assign duties according to restrictions.
Assist with replenishing shelf product and designing and constructing displays.
Recruit and interview applicants and help coordinate orientations.
Handle cash registers and process inter-store transfers as needed.
Handle confidential information, including pricing, sales reports, and wages, with discretion.
Stay current on market trends, new products, equipment, and merchandising techniques.
Follow Hy-Vee's dress code, hygiene standards, and company policies.
Assist in all areas of the store and take on special projects as needed.