Assistant Manager, Groups and Operations

AAA Central Penn • Harrisburg, PA

14h • Hybrid

About The Position

We’re looking for an Assistant Manager, Groups and Operations to help guide our Discoveries Group Travel team, support day-to-day operations, and create exceptional experiences for our members and clients. This role is for a strong people leader who loves travel, thrives in a fast-paced environment, and knows how to balance customer service with business results.

Requirements

• Experience leading people, managing operations, and delivering exceptional customer service.
• Strong communication skills with the ability to coach others, solve problems, and build trust across the team.
• Comfort managing multiple priorities, interpreting data and reports, and making thoughtful decisions in a fast-paced environment.
• Proficiency with business technology such as Excel, PowerPoint, Word, Outlook, Teams, and related systems.
• A valid active passport and the ability to travel domestically and internationally when needed.

Nice To Haves

• A background in travel, tourism, group travel, or a related field is strongly preferred.
• Knowledge of travel operations, suppliers, destinations, and customer booking processes is a big plus.

Responsibilities

• Lead daily operations for the Discoveries Group Travel team and help keep everything running smoothly.
• Coach, mentor, and develop team members through one-on-ones, training, onboarding, and real-time support.
• Step in as the first point of support for escalated customer service situations and help remove roadblocks for the team.
• Partner with the Discoveries, Group Travel and Travel Store Manager on staffing, procedures, team communication, and department goals.
• Support sales growth, promotional events, travel presentations, and the development of new group business.
• Oversee records, budgets, reporting, reservations, contracts, and other operational details that keep trips and the department on track.
• Stay current on destinations, suppliers, travel requirements, and industry updates so the team can deliver outstanding service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed