Assistant Manager, Fulfillment

The RealReal • Phoenix, AZ

3d • $59,609 - $80,912 • Onsite

About The Position

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As Assistant Manager Fulfillment, you lead and develop a team of 1 or 2 Leads and warehouse technicians while driving strategic planning and execution of department initiatives. If you are a passionate people leader who thrives in a fast-paced, production-driven environment, this could be the perfect match!

Requirements

• 3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environment
• Drive to achieve results both individually and as a team
• Strong leadership ability in managing and developing a high performing team
• Exceptional attention to detail and organization skills
• Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
• Agile, dynamic, problem-solving mindset
• Ability to “push the envelope” to always improve customer SLA’s and value-added services
• Strategic, forward-thinking perspective, excellent business judgment, and a collaborative working style
• A sense of humor, personal integrity, and the appreciation for the power of teamwork
• Adaptability and openness to change
• A growth mindset with a solutions focus

Nice To Haves

• Bilingual (Spanish)
• 3+ years’ experience working in warehouse operations
• 2+ years’ experience with outbound workflow and process management
• Shipping and carrier (UPS, FedEx, DHL) experience a plus

Responsibilities

• Manage daily operations to maximize productivity and meet daily goals
• Oversee Outbound fulfillment activities including: Batching, Picking and Sorting while ensuring productivity standards are met
• Oversee Outbound fulfillment activities including: Manual Packing and Auto Packing while ensuring productivity standards are met.
• Oversee Outbound fulfillment activities including: Merchandise Prep, Putaway and Cycle Counting ensuring productivity standards are met.
• Oversee Outbound fulfillment activities including: Loading, Unloading, Transfers Supplies Replenishment, ensuring productivity standards are met.
• Oversee up to 50 Warehouse Technicians
• Work with cross-divisional teams to build consensus on strategic objectives and operational goals
• Establish and implement operational policies, standards, and procedures for the team
• Ensure compliance with all safety and security policies
• Train team on expected operational standards using appropriate tools such as SOP’s, compliance audits, company policies & procedures
• Define Picking and Sorting SLAs/KPIs and track them daily
• Oversee daily operations and identify bottlenecks, suggesting solutions for continuous improvement
• Promote a culture of respect and an atmosphere of teamwork to foster a positive working environment
• Play an active role in staff management including interviewing, hiring, scheduling, training, corrective action and write/conduct performance reviews
• Ensure job function time studies and audits are completed and feedback is provided through coaching and training
• Ensure all team members are aware of and comply with company, government, and customer policies, procedures, and regulations
• Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization
• Lead investigations for incidents and injuries as required, in partnership with HR, Safety, and Loss Prevention
• Actively support and participate in all safety initiatives in the warehouse
• Assist Fulfillment Managers as needed by providing additional coverage

Benefits

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• State of the art, climate-controlled warehouse facility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed