Assistant Manager Front Office
IHG•Washington, DC
•$28 - $30
About The Position
The Assistant Front Office Manager oversees front office operations at the InterContinental Washington D.C. – The Wharf, including registration, reservations, porter services, and concierge services. The role manages and coaches the front office team, builds relationships with guests and resolves complaints, conducts inspections to maintain a positive first impression, identifies opportunities to increase revenue through walk-ins and upselling, and trains team members on procedures. The position also takes the lead during emergencies or crises.
Requirements
- Bachelor’s degree, higher education qualification, or equivalent in Hotel Management or Business Administration.
- Two years of Front Office or Guest Service experience, including management experience.
- Fluent English.
Nice To Haves
- Knowledge of other languages.
Responsibilities
- Manage and coach the front office team to deliver memorable guest experiences and warm welcomes.
- Engage with guests, build personal relationships, and remedy complaints.
- Conduct regular front office inspections to ensure a positive first impression.
- Identify ways to drive revenue through walk-ins and upselling at the front desk.
- Train team members on procedures.
- Take the lead during emergencies or crises.
Benefits
- Competitive salary
- Room discounts
- Training
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
