Assistant Manager Front Office - The Willard InterContinental Washington
About The Position
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Manager Front Office to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day Every day is different, but you’ll mostly be: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes Engaging with guests to build personal relationships and remedy any complaints Conducting regular front office inspections to ensure we’re making the right first impression Helping to find new ways to drive revenue from walk-ins and up-selling at the front desk Training team members on procedures and taking the lead during an emergency or crisis
Requirements
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
- 2 years of Front Office/Guest Service experience including management experience
- Must speak fluent English
Nice To Haves
- Other languages preferred
Responsibilities
- Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
- Engaging with guests to build personal relationships and remedy any complaints
- Conducting regular front office inspections to ensure we’re making the right first impression
- Helping to find new ways to drive revenue from walk-ins and up-selling at the front desk
- Training team members on procedures and taking the lead during an emergency or crisis
Benefits
- competitive salary
- wide range of benefits
- impressive room discounts
- best training in the business
- paid time off
- medical/dental/vision insurance
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Manager
