Assistant Manager, Front Office

Hard Rock Hotel & Casino Ottawa•Tampa, FL

4d•Onsite

About The Position

This position is responsible for assisting in the planning and directing the Front Desk, Guest Service, and PBX operations-including all related management functions with the end result of a positive guest experience.

Requirements

High School diploma or equivalent required
Minimum 2 years of full service Front Desk/Hotel Operations experience at a 4 star/4 diamond property
Must possess exceptional phone etiquette
Must be able to work independently, without direct supervision
Must be able to manage multiple tasks with attention to detail
Must possess strong computer skills and familiarity with MS office and AS400
Must possess knowledge of hotel and casino operations
Must possess strong leadership, communication and time management skills
Responsible for quality, consistency, and presentation of all products delivered to guests
Must be able to work standing/sitting for long periods of time
Promotes positive guest experience

Responsibilities

Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
Oversees daily work assignments of Front Desk staff.
Performs detailed guest room inspections to identify repair/improvement needs.
Investigates and resolves guest situations such as reservation errors or lost personal belongings.
Interviews, hires, trains, schedules, appraises, and supervises all directly assigned personnel.
Responsible for quality, consistency, and presentation of all products delivered to guests.
Recommends to senior management operational enhancements that support initiatives and promote excellence.
Promotes positive guest/employee relations.
Other duties as assigned.