Assistant Front Office Manager

Four Seasons Hotels and Resorts•New York, NY

12d•$83,000 - $88,000•Onsite

About The Position

The Four Seasons Hotel New York Downtown is looking for an Assistant Front Office Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. This position reports to the Front Office Manager. The Assistant Front Office Manager has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. You will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

Requirements

Knowledge of housekeeping
Good communication skills
Physical mobility as lifting, walking, bending and moving objects up to 50 lbs.
Speaking, writing and reading English is required.
Positive attitude and willing to learn is must.
Flexible schedule and the ability to work all shifts, weekends and holidays.
Work authorization for the location is required.

Responsibilities

Oversees the Front Office operations and acts as the manager on duty in the hotel when senior managers are not available.
Directs staff that performs the following duties: welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, and prepares and explains the bill.
Oversee multiple operational departments in the absence of senior management presence and responds to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Manage the staff of the Front Office (Front Desk, Guest Services and Concierge).
Interview, train and schedule staff. Conduct Performance Evaluations and disciplines of staff when needed.
Coordinate arrivals, departures and billing requirements with Sales and Catering Department.
Block rooms for arrival and ensure any discrepancies are resolved. Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keep team on track to meet Upsell Goal.
Drive all Key Performance index scores relating to service.
Establish training and accountability with the team to achieve high results above benchmarks.
Assure that all financial and credit procedures are followed.
Take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior management is not available.
Respond swiftly and effectively in any hotel emergency or safety situation.