Assistant Front Office Manager

Boston Harbor Hotel • Boston, MA

11d • Onsite

About The Position

The Assistant Front Office Manager at the Boston Harbor Hotel is responsible for ensuring courteous and professional service to all hotel guests in all aspects of Front Office operations while maximizing the profitability of guest room occupancies. This role also ensures that employees maintain a high level of professionalism when interacting with guests. This is a 45-hour overtime eligible position.

Requirements

• Bachelor’s degree, preferably specializing in Hospitality, Business Administration, and/or related major or equivalent experience.
• Minimum of five (3) years of strong Front Office or Reservations experience in a Full-Service Luxury Hotel.
• At least two (2) or more years of Leadership experience.
• Strong organizational and analytical skills.
• Demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work cohesively with a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing.
• Must have experience in all Microsoft Office and industry relevant Front Office Systems, with working knowledge of Opera and Delphi.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.

Nice To Haves

• A second language is desirable.

Responsibilities

• Direct the quick and effective resolution of all requests for assistance related to room rates, room assignments, and guest satisfaction.
• Hire, counsel, discipline, and schedule all Front Office personnel.
• Provide orientation, training, retraining, and supervision necessary to ensure the finest service at all times.
• Coordinate reservation functions through communication with the Reservations Manager.
• Maintain daily communications with the Sales Department to maximize room sales, ensure proper utilization and rate controls, and meet or exceed budgeted revenues.
• Coordinate all service performance procedures within the Front Office.
• Implement and maintain the effectiveness of all sales promotions and special programs that require Front Office area.
• Ensure that all required records and reports are completed and distributed as assigned.
• Maintain inventories for all necessary Front Office supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level