Assistant Front Office Manager

Proper Hospitality Careers•Los Angeles, CA

4d•Onsite

About The Position

The Assistant Front Office Manager is responsible for leading our front office team in delivering an exceptional luxury guest experience. As a key member of the leadership team, you will support the Front Office Manager in overseeing daily front desk operations, ensuring seamless check-ins and check-outs, and maintaining the highest standards of hospitality. You will play a pivotal role in training and mentoring staff, resolving guest concerns and upholding Downtown L.A. Proper’s commitment to personalized service and excellence.

Requirements

2+ years of front office experience in a luxury or boutique hotel environment, with at least 1 year in a supervisory role
Strong leadership skills with the ability to inspire and motivate a team
Exceptional guest service, communication and problem-solving skills
Proficiency in hotel management systems (Opera, PMS, or similar) and Microsoft Office
Knowledge of revenue management principles and front desk financial procedures
Ability to work flexible shifts, including evenings, weekends and holidays as needed
Fluency in English required; additional languages are a plus

Responsibilities

Ensure a warm, personalized and efficient welcome for all guests, anticipating their needs and exceeding expectations
Handle guest concerns and special requests with professionalism and discretion, resolving issues promptly to maintain high guest satisfaction
Monitor and enhance guest touchpoints, ensuring consistency in service and alignment with Downtown L.A. Proper’s luxury standards
Supervise daily front office operations, including check-ins, check-outs, reservations and room assignments
Assist in managing room inventory, rate availability and guest preferences to optimize occupancy and revenue
Ensure compliance with all hotel policies, procedures and brand standards
Collaborate with housekeeping, reservations and other departments to ensure seamless communication and service delivery
Lead, mentor and train front office associates, fostering a culture of excellence and continuous improvement
Assist with scheduling, performance evaluations and team development initiatives
Provide hands-on support during peak hours, ensuring efficiency and guest satisfaction
Support the Front Office Manager in managing departmental budgets and cost controls
Monitor upselling opportunities and encourage team members to maximize revenue through room upgrades and additional services
Ensure accurate billing, cash handling and financial transactions at the front desk
Utilize property management systems (PMS) and other hotel software to manage reservations, guest profiles and reporting
Analyze guest feedback and operational data to identify areas for improvement and implement necessary changes