Assistant Manager, Fine Jewelry and Watches

The RealReal • Phoenix, AZ

4d • $75,000 - $80,000

About The Position

The Assistant Manager for Fine Jewelry and Watches is an exempt supervisory role responsible for overseeing the development and performance of the Fine Jewelry and Watches Authentication teams in partnership with department leaders. The role adapts to business needs while maintaining a focus on team performance, KPIs, engagement, and development. The Assistant Manager oversees approximately 15–20 people, runs the floor, manages daily operational tasks according to brand standards, and reports on daily team performance. The role also acts as a brand ambassador for TheRealReal.

The RealReal is an online marketplace for authenticated resale luxury goods. Its authentication process is supported by in-house gemologists, horologists, and brand authenticators. The company describes its business as supporting the circular economy by giving luxury goods new life.

Requirements

• At least 3 years of experience managing a team in ecommerce/website, retail, an auction house, the watch or jewelry industry, or a comparable role.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced, high-volume environment.
• Strong work ethic and attention to detail.
• Ability to communicate and work closely with management daily, communicate upwards, and provide peer-to-peer feedback.
• Excellent organizational and time-management skills.
• Excellent communication skills and a positive attitude toward collaboration.
• Passion for continuous learning and ability to adapt to feedback.
• Strong business acumen and ability to align work with company goals.
• Ability to lead by example and maintain a positive team culture.
• Adherence to TheRealReal’s policies and procedures.

Nice To Haves

• Undergraduate degree from an accredited college or university preferred.

Responsibilities

• Oversee a team of approximately 15–20 people.
• Conduct formal and informal feedback conversations to support team development.
• Partner with the Manager to hold the team accountable for meeting or exceeding department goals and demonstrating company values.
• Work with the management team to address team training and development opportunities.
• Ensure weekly ramp-up goals are met for new hires and authenticators being cross-trained.
• Help hold the team accountable to policies and procedures, including time and attendance.
• Communicate company initiatives and critical messages to the Authentication team.
• Coach and motivate the team daily to maintain engagement.
• Drive team KPIs and engagement while running the floor.
• Empower others and delegate when possible to promote individual growth.
• Build and maintain effective interdepartmental relationships.
• Ensure support functions meet department needs daily.
• Work with the management team to drive business strategies that improve production and department results.
• Manage daily operational tasks according to brand standards.
• Act as a brand ambassador and advocate for TheRealReal.
• Communicate and report on the team’s daily performance.

Benefits

• Employee Stock Purchase Plan
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Paid parental leave
• Unlimited Discretionary Time Off (DTO), subject to manager approval
• 10 paid company holidays
• Employees may be eligible for a bonus program and incentive pay, depending on role

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed