Assistant Manager, Fine Jewelry and Watches

The RealReal • Phoenix, AZ

3d

About The Position

The Assistant Manager for Fine Jewelry and Watches is an exempt supervisory role responsible for overseeing the development of the Fine Jewelry and Watches Authentication teams in partnership with the Senior Manager, Manager, Supervisor, and other department leaders. The role adapts to departmental business needs while focusing on team performance, key performance indicators, and team development. The Assistant Manager oversees approximately 15–20 people, runs the floor, manages daily operational tasks according to brand standards, and serves as a brand ambassador for The RealReal.

Requirements

• At least 3 years of experience managing a team in ecommerce or website operations, retail, an auction house, the watch or jewelry industry, or a comparable role.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced, high-volume environment.
• Strong work ethic and attention to detail.
• Ability to communicate and work closely with management daily, communicate upward, and provide peer-to-peer feedback.
• Excellent organizational and time-management skills.
• Excellent communication skills and a positive attitude toward collaboration.
• Passion for continuous learning and ability to adapt to feedback.
• Strong business acumen and ability to align work with company goals.
• Ability to lead by example and maintain a positive team culture.
• Adherence to The RealReal’s policies and procedures.

Nice To Haves

• Undergraduate degree from an accredited college or university preferred.

Responsibilities

• Oversee a team of approximately 15–20 people.
• Conduct formal and informal feedback conversations to support team development.
• Partner with the Manager to hold the team accountable for meeting or exceeding department goals and demonstrating company values.
• Work with the management team to address training and development opportunities.
• Ensure weekly ramp-up goals are met for new hires and authenticators who are cross-training.
• Help ensure the team follows policies and procedures, including time and attendance requirements.
• Communicate company initiatives and critical messages to the Authentication team.
• Coach and motivate the team daily to maintain engagement.
• Drive team KPIs and engagement while running the floor.
• Empower and delegate to promote individual growth.
• Build and maintain effective relationships with other departments.
• Ensure support functions meet department needs each day.
• Work with the management team on business strategies to improve production and department results.
• Manage daily operational tasks according to brand standards.
• Act as a brand ambassador and advocate for The RealReal.
• Communicate and report on the team’s daily performance.

Benefits

• Employee Stock Purchase Plan
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid parental leave
• Unlimited discretionary time off (DTO), subject to manager approval
• 10 paid company holidays
• Depending on the role, eligibility for a bonus program or incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed