Assistant Manager, Dispatch

OOCL USA Inc•South Jordan, UT

2d•Onsite

About The Position

The Dispatch team is part of our Operations department. The Operations department works directly with terminals, rails, depots, motor carriers and suppliers in the region daily. Specifically, Operations ensures all equipment is in good order and moving timely. This is accomplished using internal systems for planning and monitoring equipment flows, managing empties to booking ratios, ensuring empty availability for vessel repositioning, while making sure no equipment is idling in the region.

Requirements

2-3 years’ relevant experience
Management and Leadership Experience
Knowledge of Microsoft Office Suite
Excellent Verbal and Written Communication
Attention to Detail

Nice To Haves

Some knowledge in: Government Rules and Regulations
Some knowledge in: Cargo Restrictions
Some knowledge in: Cut Off Information
Some knowledge in: Hazardous Materials Handling
Some knowledge in: Special Vehicle Importation (SVI) / Re-Imported (RI) Truck Tariffs

Responsibilities

Ensure proper dispatch process is implemented, executed and monitored according to ISO & customer requirements. Act as catalyst to reshape ISO processes as needed to incrementally enhance efficiency (continuous improvement).
Manage staff performance, identify training needs, and provide individual coaching and development opportunities to enhance performance and productivity.
Handle exceptions and service recoveries within company & departmental guidelines.
Act as entry point for import/export dispatch and foster relationship with export and import customer service reps, supplier management and intra-regional dispatchers targeting triangulation savings.
Supervise & monitor all job orders created for local dispatch and trouble shoot any issues that are unable to be resolved by the dispatching reps.
Monitor all incoming messages from both internal / external customers.