ASSISTANT MANAGER DELIVERY PROCESSING (OKC/FT) Safety Sensitive - Driving

Mathis Home•Oklahoma City, OK

1d•Onsite

About The Position

The Assistant Manager Delivery Processing is responsible for overseeing daily tasks, creating staff schedules, preparing delivery tickets, and resolving customer complaints. This role involves dispatching drivers, managing special orders, and supervising Delivery Processing staff when the Corporate Delivery Process Manager is unavailable. The position requires a strong understanding of employment and safety procedures, as well as effective communication and customer service skills.

Requirements

Ability to repetitively use arms, hands and fingers
Operate computer equipment and programs
Ability to communicate effectively with team members
Positive attitude when working with customers
Knowledge of employment and safety procedures
Must be at least 21 years of age
Valid Driver’s license with no more than 2 traffic violations or 1 chargeable accident within the past three years
Knowledge of employment, merchandise handling, and safety procedures

Nice To Haves

Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion
Lifting up to 20 lbs occasionally

Responsibilities

Assign daily tasks to staff
Create schedules for staff
Pull reports as needed
Prepare delivery tickets
Address and resolve escalated customer complaints in a timely manner
Note comments on the ticket
Handle balance issues for tickets with credit holds in conjunction with the manager
Dispatch drivers and invoice tickets as stops are called in
Upload same day deliveries for warehouse
Run special orders report and make calls as necessary
Oversee Delivery Processing staff when Corp. Delv. Process Mgr is not present
Perform other duties as requested by management