ASSISTANT MANAGER CUSTOMER SERVICE (TULSA/FT)- Safety Sensitive- Driving

Mathis Home•Tulsa, OK

3d•Onsite

About The Position

The Assistant Manager Customer Service is primarily responsible for ensuring the smooth and efficient operation of the customer service office. This role involves coordinating inter-office problem resolution with other departments, overseeing customer relations to ensure pleasant and proper service, and acting as a role model and leader. The manager must solve problems, make informed decisions, and manage the department to achieve maximum results. A friendly and professional environment is to be maintained by greeting and acknowledging every customer and co-worker. The position requires the ability to work in a fast-paced environment, possess good communication skills, and adhere to all safety guidelines. Additional duties may be assigned by management.

Requirements

Ability to repetitively use arms, hands and fingers.
Ability to communicate effectively with team members.
1 year experience at Mathis Home in Customer Service position.
Expert knowledge of Storis.
Positive attitude when working with customers.
Knowledge of employment, merchandise handling, and safety procedures.
Must be at least 21 years of age.
Must possess a valid driver’s license with no more than 2 moving violations and/or 1 chargeable accident within the last three years.

Nice To Haves

Open Availability

Responsibilities

Ensure that crew is at work and ready to work.
Ensure that each customer receives outstanding customer service.
Authorize and ensure validity of customer returns.
Help solve problems that affect the service, efficiency, and productivity of the front end.
Train, coach, and manage all employees.
Meet the inbound call goals and work to complete service orders within a time that is satisfying to the customer.
Ensure safety and productivity of employees.
Enforce all company policies and procedures.
Perform disciplinary actions when needed.
Perform any other duties as directed by management.